Emergency Services Coordinator (Bilingual)

The Offer

- A role that offers a breadth of learning opportunities
- Opportunities for career growth & development
- Role involving team management opportunities

The Job

Responsibilities :

- Take urgent client calls, extract essential information, and log details into our service platform.
- Deploy field teams promptly and ensure follow-up actions lead to quick and effective solutions.
- Keep clients and internal teams informed with clear, timely updates throughout the incident response.
- In quieter moments, support lead generation efforts and contribute to email marketing strategies.
- Engage with new clients, guiding them through our offerings and securing their commitment to our services.

The Profile

Qualifications :


- Highly organized with a proactive mindset.
- Fluent in English and Spanish, both spoken and written to effectively liaise with stakeholders in the region.
- Strong communication skills, with the ability to stay calm and collected in emergencies.
- Previous experience in the security sector or similar fields is beneficial but not essential.
- Comfortable with technology and familiar with communication tools like WhatsApp.
- Self-motivated, capable of working without supervision and performing well under pressure.

This role is tailored for someone who excels in managing emergency situations and can maintain a professional demeanor in high-stress scenarios.

If you're ready to make a significant impact in our team, we look forward to your application.

The Employer

Join our Chicago-based client as an Emergency Response Coordinator , where your primary responsibility will be to manage emergency situations for sewer services, ensuring that clients receive prompt and efficient support during critical moments, especially during off-hours.