Emergency Operations Coordinator (Bilingual)

The Offer

- A role that offers a breadth of learning opportunities
- Opportunities for career growth & development
- Role involving team management opportunities

The Job

Your Role : As the Emergency Operations Coordinator, you'll manage emergency calls and coordinate responses during evenings, weekends, and holidays.

You'll be the calm, confident voice that our clients rely on when they need help the most.

What You'll Do :

- Take control of emergency calls, gather essential information, and create service tickets in Zuper.
- Dispatch technicians with precision, ensuring timely and effective service delivery.
- Communicate clearly and professionally with both clients and technicians, managing expectations.
- During slower periods,
contribute to business growth by generating leads and assisting with email marketing.
- Build strong relationships with new clients, guiding them through our services and closing deals.

The Profile

What You Bring :

- Exceptional organizational skills and a proactive approach.
- Bilingual proficiency in English and Spanish to effectively liaise with stakeholders in the region.
- Strong communication skills, particularly in high-pressure situations.
- Experience in plumbing or a related industry is a plus, but not mandatory.
- Tech-savvy with experience in software applications and comfortable using WhatsApp for internal communication.
- A self-starter attitude with the ability to work independently and manage stressful scenarios effectively.

If you're ready to play a key role in our emergency operations and help us deliver top-notch service, apply today.

The Employer

In Orlando, FL, our client is a team that steps up when the unexpected happens.
They are seeking an Emergency Operations Coordinator who can handle the pressure and manage critical situations with poise.

If you're someone who thrives in fast-paced environments and loves being the go-to person in emergencies, this role is for you.