Sr. Manager, Customer Solutions, Strategic AccountsAt Amazon Web Services (AWS), we help our customers build the future with the latest cloud technology. As a leader championing customer success in the Customer Solutions Management organization, you will lead a pre-sales team that is responsible for helping guide AWS customers along their multi-year journey to the cloud. You will recruit, develop, and support a group of highly talented individuals that are obsessed with our customers' success. Using your experience, you will work with your team, sales, and other leaders across AWS to drive strategy, improve customer engagement, solve problems, and foster the rapid growth of the organization.
The Customer Solutions Management (CSM) organization is a presales function that looks after our customers' journey throughout adoption and go-live, ensuring we continue to provide value as we increase retention and expand renewals. The team guides our customers through the operational, educational, and governance aspects of a successful AWS cloud journey. They interface with customer and AWS leadership, driving collaboration between other core account groups.
In this role, you will be technically capable and credible in your own right, as well as effective in shaping the customer journey and skills of your team. You must enjoy learning and introducing new concepts to help colleagues and customers embrace and adopt new technology. Furthermore, you will provide thought leadership by looking beyond technology and helping to develop mechanisms to ensure our customers' success with AWS. You will help team members ramp up on AWS and develop speaking, writing, presentation, and executive interaction skills. You will need to be adept at interacting, communicating, and partnering with other departments within AWS such as sales, services, marketing, and professional services, as well as representing your team to executive management.
Key Job Responsibilities: As a key member of the business development and sales management teams, ensure success in our customers' cloud journeys.Hire, onboard, train, and develop new Customer Solutions Managers from internal and external sources.Own the needs of your team, set and measure goals, coach and mentor employees, and contribute to the overall evolution of the technical delivery function.Coach Customer Solutions Managers in the skills needed to successfully lead teams, manage cadence, and help our customers work backwards.Guide and motivate the development of whitepapers, data sheets, and other high-value customer-facing guidance and best practices.Build deep relationships with decision makers within customer accounts to enable them to be "Cloud advocates".Act as a conduit and liaison between customers, service engineering teams, and support.Minimum Qualifications: 5+ years' experience leading customer-facing teams for technical sales, pre-sales.5+ years of large scale IT deployment/migration program experience.10+ years in a technology role like infrastructure architecture, database architecture, and networking.Experience architecting/operating solutions built on any cloud service provider like Azure, AWS, GCP, OCI, etc.Working knowledge of enterprise cloud strategies, distributed applications, and the engineering lifecycle from conception to delivery.Experience migrating or transforming legacy customer solutions to the cloud.Direct experience implementing AWS/cloud services.Demonstrated leadership through influence and ability to coach and mentor others.History that includes managing large technical programs, particularly at high growth startups or Fortune 500 companies.Working knowledge of large scale migration and modernization to public cloud.Prior experience working in a Sales organization.Excellent written and verbal communication skills.Demonstrated ability to effectively deliver information at the C-suite/VP level.Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment.Advanced organizational and troubleshooting skills with precise attention to detail.Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adapt to change.Active listening skills; demonstrated ability to ask effective questions.AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture: Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
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