Capacity Planning Manager I (F/M/D)

More than 34,000 dedicated employees in 29 countries around the world form the heart of Porsche Holding. In Chile, the business areas of retail, wholesale, financial services, and insurance, we work on solutions that meet the mobility wishes of our customers. With our experience, we at Porsche Holding continue to develop a company that follows every day the vision of "Shaping mobility for a better future". ¡Come and be part of it!
The role is responsible for the service level performance for all contact with our customers (via calls, emails, admin, and complaints) through the management of associated headcount, outsource, temp, and overtime budget. Ensuring that the right resource is available, with the right skills to meet the expected levels of customer demand.
Possible Tasks within this rolePrioritization skillsProcess improvementSupplier quality managementManagementCustomer relationship managementProcess, methods, and tools managementBusiness process managementCustomer contactWorkforce planningPlanning coordinationCustomer Demand PlanningCapacity planningBudget planningEffectiveness monitoringResource allocationRegulatory compliancePerformance improvementIf you are a person with a disability according to law 21.015, please indicate the necessary adaptations for an optimal selection process. Porsche Holding is committed to safeguarding the information that applicants with the above-mentioned characteristics provide on a voluntary basis. We are an equal opportunity employer and welcome colleagues from all backgrounds and of all genders.
Job ID: 2462
Location: Santiago, CL
Department: Financial Services and Insurances
Working Model: Part-time possible
Contract Type: Fixed-term
Remote Working: Up to 100%
GOT THE DRIVE?Then get ready, take your place in pole position, start the engine, fasten your seatbelt, and let's accelerate together on the fast lane to create the future of mobility together!
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