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Company Overview: Our client is a performance marketing agency specializing in mission-driven organizations, particularly in education.
Since 2020, the agency has grown rapidly, serving a diverse client base with a talented team of marketers across North America.
In this role, you will manage the internal website for a leading North American university.
You'll oversee content updates, manage a ticketing system, and mentor a team of student workers.
As the agency's first hire in Latin America, you'll play a key role in ensuring seamless web operations and supporting the university's digital goals.
Your Role: You will be responsible for overseeing and maintaining the university's internal website, ensuring it is up-to-date, user-friendly, and aligned with institutional priorities.
This role combines technical expertise, leadership, and a strong ability to manage workflows and resolve issues effectively.
Key Responsibilities: Manage content updates and ensure functionality using DNN CMS/ Oversee the ticketing system, assigning tasks to student workers, tracking progress, and ensuring timely resolutions.
Mentor and train a team of student workers, providing clear guidance and actionable feedback.
Troubleshoot technical issues using tools like browser developer consoles and escalate complex problems when needed.
Monitor website performance metrics using tools like Google Analytics and recommend improvements to enhance usability and efficiency.
Act as the primary liaison between the university and the marketing agency, ensuring effective communication and delivery of web solutions.
You Bring: 3-5+ years of experience managing websites, particularly intranets, extranets, and portals.
Experience with content management systems (CMS), particularly DNN, or similar tools like WordPress, Drupal, Joomla, or Sitecore.
Hands-on experience managing ticketing systems (e.g., Jira, Zendesk, or Monday.com) and coordinating tasks across teams.
Proficiency in HTML, CSS, and basic JavaScript for troubleshooting and implementing content updates.
Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
Fluent written and spoken English, with demonstrated experience in client or stakeholder communication.
Bonus Points: Experience optimizing web content for search engines (SEO) or improving conversion rates (CRO).
Familiarity with analytics platforms like Google Analytics or Adobe Analytics for tracking and reporting website performance.
A background in education marketing or working with mission-driven projects.
Proven ability to create training materials or mentor others in CMS best practices.
What's Offered: Fully remote work environment with flexible scheduling.
Competitive pay based on experience.
A leadership role shaping the web operations of a major university.
A collaborative, mission-driven team that values your input and expertise.
Opportunities for professional growth and skill development in a fast-paced, supportive environment.
Interview Process: Screening Introductory Chat: A 30-minute call to discuss the role and your background.
Skills Assessment: A short exercise to evaluate your ability to manage a CMS and coordinate team tasks.
Team Fit Interview: Meet with team members to discuss your approach to leadership and problem-solving.
Final Interview: A conversation with leadership and offer presentation.
This is an immediate hire—apply today to help shape the future of a university's web operations!