Job Description Summary Location: Santiago About the role: Responsible for providing an end-to-end service solution for the operational interaction between NVS & distributors of the ACC cluster to ensure agility & efficiencies. This role provides operational & strategic support for the entire business unit & reports directly to Tender Manager ACC. Key responsibilities: Coordinates and actively participates in quarterly business review meetings with the main distributors providing a clear sense of urgency & strategic expectation in the commercial interaction & is responsible for distributor KPI's set up & measurement. Creates a strong & competitive networking with the clients (i.e., Distributors), as well as the rest of the NVS support departments, ensuring best-in-class operations and cross-divisional collaboration on a daily basis. Acts as a single point of contact with the distributors & external clients for key administrative activities such as commercial letters, credit notes, and purchase orders (both sell and buy sides). Actively participates in Supply meetings (Demand review) to assure the correct stock inventory. Owner of the mature brand activities, derived from the promotional contracts with the distributors. Responsible for adequate documentation of relevant tracking data of any distributor interaction. Provides support to the local team in the proper documentation for tenders (direct sales & through distributors). Develops an accurate, timely, and complete set of tender information (Tender tool). This includes (but is not limited to) historic sales, contracts, terms of tender, and flash reports. Essential requirements: University degree. 3 years of experience in similar roles within the pharmaceutical industry. Solid understanding of CENABAST processes. Strong analytical skills. Advanced level of Excel and SAP knowledge. Collaboration, agile learning, and strong communication skills. Benefits and rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. #J-18808-Ljbffr