Job Description: Provides technical support via phone or email to internal OpCo functions (engineers, technicians, and product support personnel) by diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Repairs and/or updates products at the office site (not field).
Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.
Highest level of problem escalation.
May be responsible for developing and conducting technical training for product lines.
Normally degreed engineers or scientists.
May be referred to as "bench technicians".
Job Requirements: Provide technical support to customers, both remotely and on-site.Diagnose and resolve technical issues in dental equipment.Perform repairs and preventive maintenance on equipment.Train users in the proper and safe use of dental equipment.Document all interactions with customers and actions taken.Collaborate with the sales team to provide technical information and support during the sales process.Stay updated on new products and technologies in the field of dental equipment.Operating Company: Spark
The Spark Clear Aligner System is manufactured by Ormco, a global leader in innovative orthodontics products.
Spark aligners are made with TruGEN, the latest innovation in clear aligner material.
In the same way that Spark is designed to give orthodontists more control and flexibility, our careers are designed to give you more control and flexibility.
Working at the intersection of technology and patient needs, you'll be positioned to drive disruptive thinking and spark your career.
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