Technology Support I

JOB DESCRIPTION Responsibilities: Deliver quality customer service to internal customers by providing them with a single point of contact to report problems and make inquiries. Conduct 1st level problem determination with the customer, using documented procedures and available tools. Troubleshoot internal and external applications, hardware problems, and operating system issues. Work closely with the application team to support the installation of various big data applications. Perform other duties as assigned. Install and configure all PC hardware and software, execute regular maintenance, upgrades, and other housekeeping tasks. Support, configure, and maintain Linux and Windows operating systems and network infrastructure. Qualifications: Strong dedication to quality customer service and a working knowledge of enterprise-wide service-delivery procedures. Must be able to provide after-hours and weekend support as needed. Knowledge or experience in working on UNIX/Linux and Windows OS. Knowledge or experience in managing network management. Knowledge or experience configuring Cisco data center/enterprise routers/switches. Bilingual: Spanish 100%, English at least 90%. Knowledge or experience in troubleshooting and debugging skills. Strong interpersonal communication skills and ability to work well in a diverse environment. Ideal with knowledge in Python and DevOps, not required but is a plus. #J-18808-Ljbffr