Technical Support L3/ Warehouse - Santiago, Chile

Important company requires: Technical Support L3 General Activities On-site IT support: Inventory management, device administration and maintenance (laptops, desktops, tablets, mobile devices, MAC devices, IHMS data collectors, etc.) Technical support for networks and servers. IMAC and Break-Fix Support: Installation of devices and software, moving, adding new components, configuration changes and, eventually, removing or decommissioning assets that are no longer needed. Support In Meeting Rooms: Provide intelligent technical support for devices in conference rooms. Schedule:
Monday to Friday from - 00:00 to 23:59
Saturday from - 00:00 to 15:00
Sunday from - 19:00 to 23:59

Address: Camino a Melipilla 11450 Maipu - Santiago

Type: Warehouse

Site type:
Rotating Fleet - 1 FSO, 3 days at Santiago Plant
1 FSO, 1 day at Santiago Dist Center
1 FSO, 1 day at Comercial Office

Mandatory knowledge & skills: Experience in managing, installing and maintaining devices such as laptops, desktops, printers, Android tablets and mobile devices, as well as supporting Windows and MacOS operating systems. Ability to coordinate with remote and on-site support teams, ensuring service requests and incidents are resolved effectively and quickly. Extensive experience with the Service Now tool (Registration, management and reporting of incidents). End user support skills, assertive communication, VIP users' treatment, stressful situations. Mastery of the English language, desirable (Conversational and written).
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