Job Description - Technical Support EAE (00913C)
Position: Technical Support EAE Location: Chile This role is responsible for supporting country sales teams to win more business on EAE (EcoStruxure Automation Expert) and support customers through their entire project development cycle using EAE.
What You Will Do Work with the commercial teams on the achievement of EAE goals (orders, volume, profile of the projects and customers). Manage customer satisfaction through all phases of the project. Report KPI's to the global team (data, dashboard, risks, enhancements, bugs). Animate workshops to promote EAE features and functions, ensuring customers understand how to design, organize, and execute code on EAE. Implement and test performance of customers' architectures to demonstrate performance and reduce risks, including site visits to support customers and sales teams as needed. Develop key libraries elements (CATs) to support customer projects and ensure their satisfaction (ease of use of EAE). Support customer project execution and guide customers through the implementation phase. Ensure a consistent feedback loop with the global EAE development team as the voice of the customer and the country. Support, develop, and train System Integrators in the region to be execution partners on EAE. Personalize UVP/storytelling to customer use-case, creating technical demos to address customer pain points and sub-segment requirements. Support the customer and/or System Integrator on the successful execution of any EAE project. Here's What We Are Looking For Minimum of 5 years of relevant experience in sales in Industrial Automation or Industrial Software portfolios. Must have experience launching new products and offerings into the market. Solution selling through a consultative approach is essential to this role. Be well versed on IIOT and the convergence between IT and OT. Must be able to deploy consultative selling techniques. Experience working with strategic partners and distributor channels. Strategic thinker with strong leadership skills. Excellent communication and presentation skills to executive audiences. Fluent in English both verbal and written. Degree in engineering and/or software. MBA is an asset. Education, Experience and Skills Degree in either Electrical/Electronic Engineering, Computer Science, IT programming, or Code development. Embedded Software Engineer background, ideally with a strong IT focus. OT knowledge is important but can be learnt at Schneider (cross-pollination). Minimum of 3 years of experience in automation solution development and programming. How we make your work (and your life) easier: We seek national and international growth. We offer Home/Hybrid Work and flexible policies. Flexible hours – Short Fridays. Diverse and multicultural work environment. An innovative environment with roles and projects that will challenge you every day. Career opportunity through our talent and development marketplace. Together with our workers, lead the digital transformation in a safe, warm, and challenging environment. We want to know what challenges you have. Apply now!
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