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Description and RequirementsJob Description:
Support Latin America´s Field Service agents with technical escalations to solve critical matters from customers.Coordinate tech support focals for their support in each of their countries.Participate in Quality team interlocks.Make use of key trainings to deploy with technicians & agents together with Training focal.Critical case follow-up and progress communication.Evaluate and negotiate with customers/channels Action Plans.Problem replication and solution determination.Tip publishing and knowledge sharing to technical leaders.Constant communication with teams in North America.Requirements:
Experience in the Tech Industry.Advanced English level.Microsoft Excel and PowerPoint - intermediate level, advanced would be a plus.Systems Engineering Degree or related fields.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Additional Locations: Chile - Region Metropolitana de Santiago - Santiago de Chile.
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