Supervisor Patient Access - Full Time - Evening - Emergency Department - Methodist
Apply locations Methodist Hospital Main Building
Time Type: Full time
Posted on: Posted 5 Days Ago
Job Requisition ID: JR_9307868
Job Details The Supervisor of Patient Access oversees the daily registration functions within Patient Access's scope of work. Ensures the operational unit is staffed appropriately. Promotes a positive patient experience for patients and families. Demonstrates strong verbal and written communication and customer service skills when interacting with staff, patients, families, and leadership. Supervises efficient and compliant registration processes ensuring regulatory and compliance requirements including adherence to departmental and institutional protocols. Prioritizes responsibilities to complete daily work requirements, resolves departmental and patient problems as needed, and monitors key performance metrics to ensure goals are achieved.
Responsibilities: Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.Maintains staffing schedules including timely responses to requests for time off. Manages resources to ensure all vacancies are covered with minimum or no overtime.Manages on-site operations including MyTime payroll & attendance, downtime support, and deposit reconciliation. Adheres to established project deadlines and budgetary limitations.Responds to all patient complaints or stakeholder concerns. Consistently identifies ways to improve registration processes.Participates in interviewing and hiring new employees. Shares in the education and training of new hires.Monitors new employee onboarding to ensure new hires are fully trained and competent in their roles and responsibilities.Provides constructive communication to service delivery areas, as needed. Escalates issues to Patient Access Leadership timely.Appraises staff performance, addresses complaints and resolves issues that may arise, and acts as a mentor for staff.Manages and tracks staff's time and attendance for compliance.Demonstrates a professional demeanor with patients, families, coworkers, and leadership by consistently fostering a positive attitude in the department.Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols.Achieves individual and team performance metrics. Completes staff quality assurance reviews.Completes staff's annual performance evaluation providing feedback on staff member's performance and achievement of annual goals to the Regional Manager.Job Description Education: Associate's degree in healthcare or business administration required or in lieu of degree a minimum of 5 years of work experience in a physician office/practice, hospital setting, healthcare insurance provider, or other healthcare relevant experience required. Bachelor's Degree and HFMA Certifications preferred.
Experience: Minimum of 2 years of patient registration experience required.
Minimum of 3 years of supervisory experience in a physician office/practice, hospital setting, healthcare insurance provider, or other healthcare relevant experience required.
Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner.
Excellent written and oral communication skills.
Requires the use of problem-solving and decision-making skills in a variety of complex situations.
Knowledge of patient registration, third-party insurance coverage including managed care plans, benefits, authorizations/referrals, and coverage requirements.
Excellent leadership and interpersonal skills.
Strong quality assurance and critical thinking skills are necessary for this role.
Work Shift: Workday Evening (United States of America)
Worker Sub Type: Regular
Primary Location Address: 2301 South Broad Street, Philadelphia, Pennsylvania, United States of America
Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.
Why work here?If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
About UsWith a long-standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, We Improve Lives, expands to every corner of the organization. From our weekly farmer's market to our new Jefferson Accelerator Zone for innovation, our employees' passion for the community is evident by the daily gestures towards our patients, students, and each other.
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