Staff Premier Support Engineer page is loadedStaff Premier Support EngineerApply remote type Hybrid locations Chile-Remote Costa Rica- San Jose Chile-Santiago time type Full time posted on Posted 2 Days Ago job requisition id 240503Business Area:SupportSeniority Level:Mid-Senior levelJob Description:At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.As a Staff Premier Support Engineer,you play a vital role in ensuring the success of CDP/HDP/CDH and cloud adoption with customers. Your primary focus is delivering top-tier technical support for Cloudera customers, handling complex issues, and proactively enhancing platform stability and performance.As a Staff Premier Support Engineer you will:- Holistic coordination between the customer and other Cloudera organizations across the full CDP and Cloud deployment lifecycle- Trusted point of contact for technical customer feedback to Product Management, Engineering and Sales- Regular briefings on Cloudera Data Platform releases and roadmap in alignment with AE and SE- Coordinate triage and prioritization of customer questions and enterprise support tickets- Quarterly business reviews of support activity and recommendations- Fast-track escalations, identify trends, and develop action plans to mitigate/avoid issues- Root cause analysis reports including recommendations to improve proactive management of Hadoop deployments- Assist with planning assistance for critical milestones including upgrade planning and for making the best use of new product capabilitiesWe're excited about you if you have:- Bachelor's Degree in Computer Science or Computer Engineering, or equivalent experience- Open Source experience is a key requirement- 5 years of technical support experience- 2 years of enterprise account management (interaction with the end client on strategic deliveries)- Demonstrated ability to manage technical projects and processes- Ability to collaborate and partner with internal teams- Professional oral, presentation, and written communication skills- Experience with supporting Java applications running on Linux or Windows- Ability to quickly learn and pick up new technical concepts- Strong knowledge of networking concepts (TCP/IP, DNS, etc.)and ability to troubleshoot complex networking issues in a Linux or Windows environment- Hadoop knowledge and skills are mustYou may also have:- Experience with database or in a big data platform/company a plusWhat you can expect from us:- Generous PTO Policy- Support work life balance with Unplugged Days- Flexible WFH Policy- Mental & Physical Wellness programs- Phone and Internet Reimbursement program- Access to Continued Career Development- Comprehensive Benefits and Competitive Packages- Paid Volunteer Time- Employee Resource GroupsCloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.#LI-SZ1#LI-RemoteSimilar Jobs (1)Staff Premier Support Engineerremote type Hybrid locations Chile-Remote time type Full time posted on Posted 29 Days AgoAt Cloudera, we believe that data can make what is impossible today, possible tomorrow. We empower people to transform complex data into clear and actionable insights. Cloudera delivers an enterprise data cloud for any data, anywhere, from the Edge to AI. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises. Learn more at cloudera.com .We care about the security and privacy of our candidates, for that reason here are a few tips to follow.Cloudera Recruiters will:Never ask you to engage in conversations that are not over the phone, email or linkedInNever ask you about your age,gender, religionNever ask you to submit over email any identifying information including social security numbers, drivers license passport numbers or credit card numbersNever send a contract or job offer without first having an interview with Cloudera HRIf you have received recruiting communications that appear suspicious, please forward the suspicious emails to ****** information on Cloudera's Privacy and Data Policy, clickhere . If you have any questions about the policy please contact us ****** .Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation,gender identity, national origin, age, protected veteran status, or disability status.If you need assistance with applying for a position, please email our office at ****** .#J-18808-Ljbffr
