Social Media Community Manager - Client: Consumer Electronics & Wellness
Department: Boutique Client
Employment Type: Part Time
Location: LatAm - Chile
Reporting To: Client via Magic
Compensation: $5.00 / hour
Description
About the Client
Our client is an established global brand that operates in both the consumer electronics and wellness spaces. Our client combines eco-conscious innovation with lifestyle enhancement through two distinct divisions - one focused on sustainable audio products and another specializing in wellness solutions. Our client stands as a market leader in their segments, dedicated to transforming everyday experiences through innovative product design and meaningful customer engagement.
Why this role exists
Our client is seeking a Social Media Community Manager to strengthen their brand presence and foster meaningful connections with their diverse audience across social media platforms. Our client views this role as crucial in maintaining consistent engagement, providing excellent customer support, and gathering valuable community insights that will help shape the brand's social media strategy and improve customer experience.
The Impact you'll make
Community Engagement & Management
- Monitor and moderate social media activity across platforms twice daily
- Engage with audience and influencers to build meaningful relationships
- Respond to community inquiries using approved messaging guidelines
- Route complex inquiries to appropriate customer relations teams
Analytics & Strategy
- Create comprehensive monthly reports on community management metrics
- Identify trends and opportunities for improved engagement
- Develop and propose strategic recommendations based on community insights
- Track and document successes and areas for improvement
Team Collaboration
- Maintain regular communication with the social media management team
- Coordinate with customer relations teams for issue resolution
- Participate in strategy discussions and implementation planning
- Share best practices and learnings with the broader team
Skills, Knowledge and Expertise
Required:
- Minimum 2 years of hands-on social media community management experience
- Proven track record of managing high-volume social media interactions
- Experience with Sprout or similar social media management platforms
- Strong understanding of social media best practices and engagement strategies
- Excellent written communication skills with the ability to maintain brand voice
- WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
Your Superpowers:
Technical Skills:
- Social media management platforms (especially Sprout)
- Community management
- Analytics and reporting
- Content moderation
Soft Skills:
- Exceptional written communication
- Strong attention to detail
- Problem-solving ability
- Adaptability
- Time management
You should apply if…
- You thrive in fast-paced social media environments
- You're passionate about building and nurturing online communities
- You have a natural ability to communicate in a conversational, yet professional tone
- You're detail-oriented and able to follow established guidelines while maintaining authenticity
- You enjoy analyzing data and using insights to improve strategies
What to expect...
Work Setup:
- Remote position
- Must have a reliable internet connection and a quiet workspace
- Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
- Monday to Friday, 10 AM to 2 PM EST (Eastern Standard Time)
- 20 hours a week
Compensation:
- $5 per hour
- No benefits package included
Benefits