Service Operations Lead

As a member of the CSS organization, your focus is to deliver technical services and support to the Oracle customer base while serving as an advocate for customer needs. This role requires onsite technical delivery and leading operations services at customer's site. Must be knowledgeable in IT operations management frameworks, OS, Oracle Database, Oracle FMW and OCI products,As a Senior Engineer, you are expected to be an expert member of the service team and be highly skilled in solving complex (often previously unknown) critical customer issues. Performing the assigned duties with a high level of autonomy you will be expected to work with very limited guidance from management. Further, the Senior Engineer is expected to lead team mates through the resolution of critical incidents, implementation of complex projects, generating high quality documentation and become the Subject Matter Expert in the customer's account.Career Level - IC4As a member of the CSS organization, your focus is to deliver technical services and support to the Oracle customer base while serving as an advocate for customer needs. This role requires onsite technical delivery and leading operations services at customer's site. Must be knowledgeable in IT operations management frameworks, OS, Oracle Database, Oracle FMW and OCI products,As a Senior Engineer, you are expected to be an expert member of the service team and be highly skilled in solving complex (often previously unknown) critical customer issues. Performing the assigned duties with a high level of autonomy you will be expected to work with very limited guidance from management. Further, the Senior Engineer is expected to lead team mates through the resolution of critical incidents, implementation of complex projects, generating high quality documentation and become the Subject Matter Expert in the customer's account.