Senior Customer Delivery Architect, Professional ServicesAWS is known for its unwavering customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS platform services that align with the new ways of managing people and re-architecting critical processes to complement the new cloud paradigm.
AWS Professional Services team members leverage their deep knowledge of AWS technologies in collaboration with our sales and partner teams to propose, architect, and implement customers workloads on cloud. Helping make customer success a reality using AWS cloud as an enabler and seeing the impact in real-time drives our teams to explore new frontiers in leveraging AWS for our customers.
The Sr. Customer Delivery Architect is a new growth role within the Professional Services umbrella, and is principally oriented around a qualify-deliver-manage model. The individual is responsible for partnering with Professional Services leaders to dive deep into a customer's business challenge, to collaboratively propose and pre-qualify a particular set of outcomes that would result from a formal Professional Services engagement. Thereafter, the individual remains meaningfully engaged with that customer, Amazon team and project/program to ensure high-value, predictable, and successful delivery.
This is not a pure consultant role, nor is it a pure selling role. It is an individual with a unique data and analytics expertise, hands-on building, coupled with cross-industry business acumen, including a heavy dose of passion for continued knowledge acquisition and growth, obsession for customers, and their success using AWS that will align well with the desired outcomes to be produced.
Do you have what it takes to bring yourself, your customers, and your team to the next level?
Key job responsibilities As a key member of the Account and Professional Services teams, ensure success in designing, building, optimizing, transforming or migrating customers workloads to AWS platform.Educate customers on the value proposition of AWS.Participate in deep architectural discussions and design exercises to create world-class solutions built on AWS while ensuring such solutions are designed for successful deployment in the cloud and drive business outcomes.Author or otherwise contribute to AWS customer-facing publications such as whitepapers and proof of concepts.In partnership with the Professional Services leadership and account team, formulate and execute a strategy to accelerate customer outcomes through the adoption of AWS in conjunction with Professional Services engagements.Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates.Capture and share best-practice knowledge, sales and delivery content amongst the AWS Professional Services community.
This is a customer facing role. You be required to travel to client locations to deliver professional services when needed.
Expertise
Collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services such as Athena, Glue, Lambda, S3, DynamoDB NoSQL, Relational Database Service (RDS), Amazon EMR and Amazon Redshift, etc.
Solutions
Deliver on-site technical engagements with partners and customers. This includes participating in pre-sales on-site visits, understanding customer requirements, creating packaged Data & Analytics service offerings.
Delivery
Engagements include short on-site projects proving the use of AWS services to support new distributed computing solutions that often span private cloud and public cloud services. Engagements will include migration of existing applications and development of new applications using AWS cloud services.
Insights
Work with AWS engineering and support teams to convey partner and customer needs and feedback as input to technology roadmaps. Share real world implementations and recommend new capabilities that would simplify adoption and drive greater value from use of AWS cloud services.
Innovate
Engaging with the customer's business and technology stakeholders to create a compelling vision of a data-driven enterprise in their environment.
About the teamDiverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
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Inclusive Team Culture
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Mentorship and Career Growth
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BASIC QUALIFICATIONS- Bachelor's degree, or 7+ years of professional of technical specialist, design and architecture experience;
- 7+ years of consulting customer facing, design and implementation of serverless distributed solutions experience;
- 3+ years of cloud and on-premise integration experience and integration, testing and automation experience;
PREFERRED QUALIFICATIONS- 5+ years of software development with object oriented language experience;
- AWS Professional level certification;
- Experience with GenAI.
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