PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. PagerDuty seeks a Sales Operations Analyst to join our diverse, customer-focused team! As a Sales Operations Analyst, you will work with the sales operations team to identify and explore opportunities for sales process improvements, help drive enablement efforts, and provide deal support to our global sales teams by assisting with manual order forms, troubleshooting issues, system updates, and reporting. This is an exciting opportunity to drive special projects in data quality assurance across crucial areas of our sales team. The ideal candidate will bring practical, clear, concise verbal and written communication skills, effectively multitask, and prioritize in a dynamic environment. KEY RESPONSIBILITIES To quickly become an expert and provide global front-line support for sales systems and data, especially in Salesforce.com. Intake, triage, and completion of Sales Operations SFDC Case queue, including offering process improvements and documenting various case scenarios. Develop relationships with our global sales teams to become a trusted SME on specific tools and processes. Support finance in regular revenue reconciliation efforts. Ability to build and run complex reports and dashboards in SFDC and provide analysis. Recommend to management and team ways to improve and scale existing processes. Proactively communicate work priorities and status updates to management and team. Provide effective customer service and communication skills within their internal team, as well as capable communication skills shown with cross-functional teams. Perform project work as needed. BASIC QUALIFICATIONS BS/BA Degree or three years of corporate experience. Proficiency in Google Sheets/Excel. Experience with Salesforce.com and a ticket management system (SFDC Cases, Jira, etc.). Experience with quote-to-cash process, quoting tools (like CPQ). 2 to 5 years of experience. Excellent English speaking, communication, and writing skills. PREFERRED QUALIFICATIONS Practical, clear, and concise verbal and written communication skills. Ability to effectively multitask and prioritize in a dynamic environment. Attention to detail, follow through, and strong analytical thinking. High level of integrity & dependability with a strong sense of urgency. Ability to operate in a hyper-growth environment with moderate supervision. Experience working for a SaaS company is highly preferred. Experience with AWS Marketplace is preferred but not required. Availability to work 2 days a week in Pacific Time (PT) schedule: Fall Winter 3 hours apart. Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you. Where we work PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. What we offer Your package may include: Comprehensive benefits package from day one. Generous paid vacation time. Paid holidays and sick leave. Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO. Company equity. ESPP (Employee Stock Purchase Program). Retirement or pension plan. Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent. Paid volunteer time off - 20 hours per year. Mental wellness programs. About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. #J-18808-Ljbffr