PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
PagerDuty seeks a Sales Operations Analyst to join our diverse, customer-focused team! As a Sales Operations Analyst, you will work with the sales operations team to identify and explore opportunities for sales process improvements, help drive enablement efforts, and provide deal support to our global sales teams by assisting with manual order forms, troubleshooting issues, system updates, and reporting. This is an exciting opportunity to drive special projects in data quality assurance across crucial areas of our sales team. The ideal candidate will bring practical, clear, concise verbal and written communication skills, effectively multitask, and prioritize in a dynamic environment.
KEY RESPONSIBILITIES To quickly become an expert and provide global front-line support for sales systems and data, especially in Salesforce.com. Intake, triage, and completion of Sales Operations SFDC Case queue. This includes offering process improvements and documenting various case scenarios. Develop relationships with our global sales teams to become a trusted SME on specific tools and processes. Support finance in regular revenue reconciliation efforts. Ability to build and run complex reports and dashboards in SFDC and provide analysis. Recommend to management and team on ways to improve and scale existing processes. Proactively communicates work priorities and status updates to management and team. Effective customer service and communication skills within their internal team, as well as capable communication skills, are shown with cross-functional teams. Perform project work as needed. BASIC QUALIFICATIONS BS/BA Degree or three years of corporate experience. Proficiency in Google Sheets/Excel. Experience with Salesforce.com and a ticket management system (SFDC Cases, Jira, etc.). Experience with quote-to-cash process, quoting tools (like CPQ). 2 to 5 years of experience. Excellent English speaking, communication, and writing skills. PREFERRED QUALIFICATIONS Practical, clear, and concise verbal and written communication skills. Ability to effectively multitask and prioritize in a dynamic environment. Attention to detail, follow through, and strong analytical thinking. High level of integrity & dependability with a strong sense of urgency. Demonstrates Sales Empathy. Ability to operate in a hyper-growth environment with moderate supervision. Experience working for a SaaS company is highly preferred. Experience with AWS Marketplace is preferred but not required. Hybrid working system, Location Santiago. Availability to work 2 days a week in Pacific Time (PT) schedule: Fall Winter 3 hours apart. Spring-Summer 5 hours difference. Not sure if you qualify? Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email ****** and we will work with you to meet your accessibility needs.
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