Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us! Job Description Responsible for overall management of Lifecycle Services Business in Andean Region to achieve its sales objectives. Responsible for the annual order intake, revenue, operating earnings/OROS, customer satisfaction index targets and other business objectives. Leads the development and execution of a business strategy through a direct team of solution managers, country managers, delivery managers, engineering, proposal, commercial/pre-sales and operations team. Works with the Services and Solution regional managers, sales team, customers and other cross company personnel to assure the success of the business.
• Responsible for overall management of a regional business unit and the successful achievement of its sales and profit objectives.
• Responsible for the annual order intake, revenue, gross margin, profit & loss, growth, customer satisfaction index targets, people development and other business objectives. Participates in development of the strategic business plan and execution of an Annual Operating Plan for an industry / application / region.
• Utilizes business knowledge to make appropriate decisions on complex solution proposals appraising short- and long-term goals. Demonstrates P&L management skills by effectively balancing profits, quality, customer satisfaction and productivity. Responsible for business financials, budget and forecast.
• Leads his/her team with an inclusive mind, engaging people to offer their best and advance their careers. Responsible for strategic organization planning and development; Hiring, retention and performance review, coaching & development of the team.
• Shows agility when navigating the organization to leverage resources and collaborate with other businesses within the
company.
• Understands RA Strategic Framework and overall objectives and can relate those to his/her own business objectives, not only in a conceptual manner but also in converting that strategy into business results.
• Quickly grasps the essence of any situation or problem and effectively manages multiple tasks and resources. Makes quality decisions in complex situations.
• Ability to work in a matrix organization with multiple lines of reports fostering a collaborative team environment. Coordinates with and supports other company-wide technology, product and commercial marketing efforts related to assigned region.
• Leads the development and execution of a business strategy through a direct team of delivery, project management, engineering and commercial team. Includes collaborative interaction with regional proposal and operations teams.
• Influences and collaborates with the sales team, customers and other cross company personnel to assure the success of the business.
• Responsible for development and execution of regional teams, channel strategy, growth objectives, target market, applications, customers, technologies, pricing strategies, core competencies and programs.
• Recognized inside and outside Rockwell Automation as an authority on the assigned region.
• Responsible for region-wide process improvement activities.
• Responsible for coaching and development of all resources in assigned business, either directly or through subordinate Managers.
• Anticipates the need for change and supports and promotes company-wide programs, strategies and initiatives
• Negotiates long-term partnership agreements with customers.
• Proven ability to positively interact with all sales personnel and secure orders.
Identifies business development needs and develops goals and direction including training plan, human resource review, succession plan, etc.
• Communicates business strategic plan / direction to team.
• Responsible for headcount allocation and long-term headcount planning.
• Creates an environment conducive to successful team interaction and customer satisfaction.
• Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. Requires the ability to change the thinking of or gain acceptance from others in sensitive situations.
• Networks with key contacts outside own area of expertise.
• Accountable for all aspects of team performance.
• Builds partnerships at middle-to-senior levels with key Rockwell customers which contribute to business success. Identifies opportunities for partnering with and/or acquisition of third parties which support the business strategy and provide added growth in revenue and profit.
• Enable alignment to work in conjunction with COEs subregional/global.
Skills, Knowledge
• P&L management knowledge. Financial Acumen.
• Ability to manage diverse and remote teams
• Ability to develop new/open mindset to enable Lifecycle services and digital transformation knowledge of technology, applications, customers, capabilities, business conditions, financials, contracts and risk management to effectively determine the business vision, strategy and execution plan
• Ability to work with multicultural regional peers and teams
• Drive Growth. Think and act strategically.
• Communicate effectively
Education and Experience
• Bachelor's degree in business or Engineering discipline
• Minimally 4 years of experience in leading teams
• Previous experience managing a business
• Experience with technical, solutions & service team roles
• Experience dealing with Services offer portfolio and Distributor relationship.
• Experience dealing with customer management during crisis.
• Experience dealing with customers with Rockwell / 3rd party Installed Base, MV Drives and Control.
• A minimum of three (3) years of solid experience in the Solutions and Services Business.
• Fluent in Spanish and English.
• Availability for frequent travels 25% to 50% based on local and global business dynamics.
• Open to adjust to changing schedules and agendas.
• Available for all business pressing matters that require his/her presence.
Temperament
• Ability to interact and collaborate with different levels and areas within the organization (regional and global).
• Strong team contributor and able to develop teams.
• High energy, driven and enthusiastic about opportunities to establish and implement new approaches.
• Able to manage organizational changes and business needs
Complexity
• Ability to manage multiple streams of work in parallel to achieve objectives.
• Ability to work in complex environments; and managing different customer industries, work styles and organizational changes.
• Ability to work in a multi-cultural and diverse environment.
Accepts Role Requirements
• Responsible for effectively influencing a multi-disciplinary team of people
Work Location Bogota, Colombia
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