We are looking for a Rally Production Support Engineer to work in a global professional services firm delivering outcomes that transform business and shape the future.
Location: fully remote, no location specified
Sector: Information Technology
Tasks Experience in RALLY and RDB on VAX/VMS or OpenVMS environment to do the following. In addition to working on RALLY should be open to learn and work on 3rd party applications and coordination with globally distributed tech team to solve other tech-based app's issues. Follow the internal processes to the 'T. Document the transition and transition internally to the geographically distributed team. From steady state: on a day-day basis resolve tickets within SLA, in doing do collaborate with the geographically distributed teams to achieve better efficiency and productivity by taking advantage of work that can be done across time-zones. Be absolutely client experience focused and have a passion to identify opportunities to continuously improve our services. Report to Leads outside of the local region and participate in preparing/presenting status reports. Programming, conduct code reviews, and test software as needed, ensuring quality of deliverables. Assist in Documentation - KEDB - Recovery & Resolution procedures. Analyze business functions and data discrepancies. Communicate effectively with global team members and business users at all levels On-call responsibility on a rotation basis is required once the candidate is up to speed · Work would be in Energy and manufacturing functional area. Flexible to work in Maintenance/Support Development Projects. Execute various forms of testing – unit, system, regression, integration, performance, volume. Experience in code management and versioning methodologies. Participate in scaling the team by training others on RALLY & RDB. Requirements Minimum qualifications Bachelors or master's in engineering or mathematics is preferred. Excellent written and verbal communication skills. Preferred qualifications Superior customer service mindset. Advanced troubleshooting & scripting skills (Debugging & scripting skills required). Hands-on experience in RALLY, RDB. Good to have knowledge of Production support activities (added advantage). Ability to analyze data The ability to communicate, friendly and cultural behavior during customer contact. Strong customer focus. Willingness and ability to multi-task. Willingness to learn the Product/Platform and associated technologies. Ability to be learn and apply new processes and tools. Technical understanding of products/services and/or ecosystem being supported. French skill – business/professional level written & spoken French. Advanced business English – written & verbal as the role needs to collaborate with globally distributed team.
