Participate in the planning, development and implementation of projects and services of the company.
Provide technical support to customers to ensure the proper functioning of Modular Mining products.
Execute administrative tasks oriented to internal and external clients.
The CompanyModular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer and the service we deliver set us apart in the Mining Technology industry.
We're more than a company, we're a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself.
Team Information and ChallengesReport directly to Client Support Supervisor or Deployment Supervisor
Job Duties and ResponsibilitiesDevelop a customer-oriented work philosophy.Know and understand the technical processes of the business.Develop basic project management skills.Acquire basic technical knowledge of installation and support of all products.Develop and implement installation projects and/or product updates.Develop and implement improvements in the Modular Mining products according to the client's needs (reports, modules, among others).Provide product training to customers and system users.Required SkillsDegree in Electronic, Electrical Engineering, Computer Engineering, Telecommunication Engineering or Mining Engineer.Oral and written communication skills for handling with the client and elaboration of technical documents.Analysis and problem-solving skills.Basic handling of operating systems and computer networks.Basic knowledge of databases and Query database objects - SQL Server.Programming languages (SQL, C, Bash, Python).Intermediate knowledge of the English language.Escalate bugs detected to third and four support level.Availability to travel.Fully comply with safety and quality standards established by the company and customers.Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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