Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: All BHP employees and contractors please apply using your BHP credentials / email address. Please click on 'BHP Employee / Contractor Login' button on the top right of this page to apply. Principal Network Respond | Technology Remote Operations Centre Job Posting End Date: 18-Dec-2024; 02:59:59 GMT Job Country: Chile Job State/Province: Santiago About BHP Welcome to BHP. Here, we empower the professional development of all our teams to reach their full potential. With a global portfolio of operations, we offer a diverse and inclusive environment with exceptional job opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values charter, and where their skills are the key to our success. Why not you? Why not BHP? About the Role Reporting to the TROC (Technology Remote Operations Centre) Superintendent Respond, you will provide support to the Production System Technology services. The Principal Network Respond Engineer is responsible for the management and oversight of the organization's network infrastructure. This role ensures the availability, integrity, and security of data and communication networks, aligning with the company's standards and strategic objectives. Your key accountabilities will include: Develop, lead, train and coordinate incident management process throughout the entire process life cycle, ensuring rapid resolution and minimal impact on operations. Develop, lead, train and coordinate fulfillment process throughout the entire process life cycle, ensuring all requests are met efficiently and effectively. Engage sites and TROC operation stakeholders during events, incidents, and changes or planned maintenance activities to ensure smooth operations. Interact with technical stakeholders, support level 1, level 2 and contractor level 3, ensuring all technical issues are addressed promptly. Oversee and coordinate contact management with third parties and support service providers. Oversee the installation, configuration, and maintenance of network hardware and software. Ensure that major incidents lessons learned are correctly documented, shared, and included as part of the operations teams BAU activities. Ensure that minor incidents (P3/P4) are properly closed within the SLA. Provide technical support to the root cause analysis (RCA) investigation and problems resolution. Ensure that monitoring tools are properly updated, including network CI and components, as needed (changing as business required). Perform maintenance activities on Production Systems Technology assets that reduce failure rates and downtime of equipment. Ensure the safe execution of planned work to deploy Production Systems technology changes & enhancements. Apply effective risk controls to identify potential threats and minimize or remove business impact. Normal office environment with frequent travel to mine-site for inspection and supervision. About You You will be an excellent team player who is also able to work in a stand-alone capacity. You will provide leadership to a team, focused on the management and support of on-site operational technology and systems. You will coach and develop team leaders / teams to deliver high performance. Your oral and written communication skills will be well developed, and you will be able to work collaboratively and build relationships at all levels. As the preferred candidate, you are a highly logical thinker with excellent analytical and complex problem-solving skills (Including root-cause analysis). You excel at coordinating teams to resolve incidents and prioritize effectively in a high-pressure environment. You are familiar with the advantages of work management and are experienced in the support or implementation of continuous improvement initiatives. Qualifications: Bachelor or higher degrees from STEM schools. Telecommunications degree is a plus. A minimum of 7 years' experience in similar roles is required. IT Infrastructure Library, ITIL v3 or higher certification is required. Technical experience in Network Administration such as routers, firewalls, and switches. Hands-on experience configuring Cisco equipment. Advanced knowledge of network protocols, security, and communication technologies. Certifications aligned with networking equipment configuration is a big plus. Same or similar to CCNP or CCIE. Technical experience in leading and resolving complex problems, proposing solutions, and finding the root cause after deep analysis. Technical experience coordinating installations, configurations, and support of end-user equipment. Experience leading and interacting with different lines of service and internal/external resolver groups. Experience in an industrial environment (networks, control systems, instrumentation). Fluent verbal and written Spanish. Advanced verbal/written English. Additional Experience: Experience in wireless networks; Masterlink, Cisco Mesh, LTE. Experience in optical networks (DWDM) and fiber optics deployment. Experience in Radio Trunking P25 Motorola. Experience with datacenters and facilities. Experience in Cybersecurity to help develop and evolve the company's security strategy. Knowledge on ISA-95 standard. General background in autonomous mining fleet (related) implementation (Trucks and Drills) based on Komatsu, Caterpillar, and Epiroc solutions. About Our Process At BHP, we are committed to hiring individuals who align with our values charter. As part of the selection process, subject to local regulations, there are a number of checks that may be conducted to demonstrate the candidate's suitability for the role, depending on the role being applied for. If you are already part of BHP, please register using your BHP email or apply through our internal job portal. We Support a Diverse Workforce At BHP, we adhere to Law 21,015 on Inclusion. We know that diversity strengthens us. That is why we are focused on creating a more diverse workforce that represents the communities we operate and live in, ensuring a work environment where every person is included and treated with respect. In this sense, we are committed to conducting a fair, equitable, and accessible selection process for all. If you have any disability, please email ****** to adjust our selection process and provide the necessary support. #J-18808-Ljbffr