Career Area: Product Support
Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world, so we can all enjoy living in it.
JOB PURPOSE: Serves as an Application Specialist in the Mining Technology industry. Leverages mining technology application knowledge to increase safety and improve mining operations, process, change management, increase customer loyalty, and improve sales force effectiveness. This position supports new and ongoing MineStar Command for Hauling operations. Application Specialist manages the autonomous trucks fleet, supporting mining customers in achieving a safer and more productive operation. Also supplies recommendations back through the Product Development group to influence future product development.
Job Duties: Drive customer recognition of the value of MineStar Command for Hauling Technology, product feature design, improved processes, and change management. Supports customers on the Capacitation/Training strategy and organization. Provides ongoing basic training of customer personnel in areas of expertise. Provides technical expertise related to Caterpillar MineStar Technology products. Provides operational support to the Autonomous Trucks operation. Supports customers by providing basic product application expertise. Consults with site on basic features and processes to support mining technology. Benchmarks site performance using several metrics to ensure continuous improvement. Recommends MineStar Best Practices. Supports customers through the change management process. NPI CONTRIBUTION Increases product-positioning knowledge for Caterpillar. Provides feedback to product feature/benefits. Participates in Field Follows as needed. INCREASE / SHARE Technology INDUSTRY KNOWLEDGE Increases application expertise and transfers knowledge to others within Caterpillar. Identifies and documents job/application profiles based on field observation working with customers. Serves as team members to establish best practices and knowledge share. INCREASE AWARENESS & PRESENCE OF CATERPILLAR in the Mining Technology INDUSTRY Improves the industry's perception of Caterpillar. Serves as an application specialist to customers and dealers. Individuals in this position must understand and keep current in mining technology. They must have excellent problem solving and analysis ability to determine the correct direction to solve customer issues. They will consult and recommend improvements to People, Process, and Technology. Incumbents will apply their knowledge of the product, technology, and industry to support Caterpillar, dealer, and customer goals.
Incumbents, along with their manager, will direct their development and continual learning through experience and staying abreast of technology changes. Key learning comes from continued experience at customer sites. They will provide excellent communication and build solid relationships with the customer, dealer, and Caterpillar.
Incumbents must stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer, and customer needs.
What you will have: Skill Descriptors Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Intermediate English skills to communicate with people from other countries. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Field Support: Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products. Basic Qualifications: University Degree: Mining Engineering (desired) or similar. Advanced Microsoft Office knowledge (PowerPoint, Word, Excel, etc). Top Candidates Will Also Have: Knowledge in data analytics and experience in database reporting (ex. SQL, SAP BO, PowerBI). Working background in Mine Operation Dispatcher, Mining Planning, or Fleet Management. Driver License. Knowledge of mining technology products and product applications, including Fleet Management systems. Minimum of 1 year of experience within Mining Industry or Mining Technology (Systems and Practices). Advanced English. *This position offers a temporary one-year term contract.
Posting Dates: septiembre 6, 2024 - septiembre 15, 2024
Caterpillar is an Equal Opportunity Employer (EEO).
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