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Primary Location: Santiago, Santiago Metropolitan Region, CL Antofagasta, AN, CL
Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible. Job posting end date: 07/10/2024
This position can be located in: Chile
The Repairs Product Group is responsible for the Repairs business in Metso. Metso operates a network of Service Centers that are capable of performing repairs and refurbishments on Metso equipment as well as 3rd party equipment. All our repair and service activities are designed to maximize the productivity, safety and reliability of our customers' equipment. Our Service Centers offer a full range of services to precisely inspect, repair, and return equipment to service. We serve customers in the mining and aggregates industries as well as other industrial markets around the world. One of the key roles of the Repairs Product Group is to drive profitable products/offerings and provide technical support to the market areas in executing repair cases.
We are seeking a motivated, results oriented Senior Product Sales Support Manager who can effectively work with multiple stakeholders to support and promote Metso's professional services products/offerings. This includes supporting complex service exchange cases, promoting productized repair offerings, presenting to internal and external 'customers', and developing compelling customer value propositions that will boost sales and profitability growth for the Repairs product group.
Key Accountabilities and Responsibilities Responsible for providing product sales support, within defined geographical region, with a focus on Repairs products. Responsible for promoting and driving Repair service exchange offerings, alongside Market Area sales. Responsible for supporting complex or tailored service exchange sales cases, which may include additional professional services elements. Responsible for promoting and supporting productized repairs by presenting offerings to customers and/or Market Area sales teams. Responsible for driving Repair pricing excellence through Market Area service centers. Responsible for supporting Repairs product launches. Responsible for supporting product/sales campaigns and growth programs. Acts as the intermediary for Market Area Sales and Professional Services product management. Responsible for the value argumentation, value proposition and win plan for cases and overall for the PSE/Repairs portfolio. Ensures timely progress of the sales case from lead, to proposal and negotiations; Ensures profitability of the sales cases and the business segment. Understands the market, competition and the industry best practices for labor related services and ensures that sales cases are built accordingly. Coaches and trains Market Area sales, Technical Sales Support and PSE/Repair proposal teams in offering and ways to sell. To succeed in this role, you will need Customer-oriented mindset with an understanding of customer needs & typical maintenance practices. Minimum 5-7 years in a sales related role, preferably related to Mining or Aggregates industries or in a field service or repair center environment Minimum 5-7 years in a technical support related role. Fluent in Spanish, written and spoken Fluent in English, written and spoken Prior experience presenting to customers and maintaining customer relationships. Commercial & financial acumen, "deal engineering" skills, ability to craft compelling value propositions. Strong written and oral communication skills. Planning and coordination skills and the ability to effectively work with multiple stakeholders across different time zones Ability to read and comprehend technical specifications and engineering drawings preferred Degree in engineering, or related discipline preferred Travel Requirement Up to 50%, including international travel. We are looking for a self-directed person who can work independently and effectively in a multi-cultural global matrix organization. We offer you an interesting and challenging task in an international environment, with excellent possibilities to develop your personal and professional skills in a world-leading company in minerals and metals processing technology.
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change. Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial
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