Key Responsibilities:Strategic Partnership: Collaborate with business leaders, department heads, and HR colleagues across the organization in developing and implementing HR strategies that align with business goals.Employee Relations: Address employee concerns and mediate conflicts to maintain a positive, fair, and inclusive work environment. Lead complex employee relations issues and provide guidance to managers on handling sensitive situations. Develop a robust employee network to understand the pulse of the center and the organization.Performance Management: Oversee the annual performance management cycle, including goal setting, evaluation, and appraisal processes for the center, providing support to managers, and ensuring that budget and talent strategy parameters are achieved.Talent Management: Proactively work with business leaders, department heads, talent acquisition, and learning & development teams to attract, retain, and develop top talent, supporting expansion and succession plan strategies of each area. Manage internal transfer, relocation, and exit cases, as well as lead interventions such as career development discussions, compensation, policy adherence, performance improvement plans, group town halls, reward & recognition, and leadership connects.Change Management: Lead and support legal, policy, and organizational changes to ensure smooth transitions and minimal disruption. Implement and communicate plans in collaboration with business leaders. Stay up to date with local labor laws and HR best practices.Compliance and Risk Management: Partner with the HR Compliance team to ensure that all HR policies are followed in the center by employees, including managers, and that any people-related practice is consistent with company policies and local laws and regulations, thereby mitigating HR-related risks. Take a leading role in internal and external audits where HR representation is required.Data-Driven Decision Making: Maintain updated HR metrics and utilize analytics to inform decision-making and improve HR processes. Create insightful dashboards, reports, or presentations for senior-level audiences.HR Processes, Metrics, and Reporting: Own the assigned HR metrics and processes for key areas such as recognition, engagement, retention, attendance, attrition, exit interviews, monthly inputs to payroll, and other ad hoc people initiatives that may be required. Ensure that the corresponding data is updated in the ERP / HR software.Team Management: Lead and mentor a team of HRBP professionals, ensuring they are aligned with the company's business objectives and empowered to support the business areas assigned to them.Qualifications:Excellent communication skills in English and Spanish; advanced English level is required.Strong business acumen; understanding of the consulting, professional services, analytics, technology, or financial services industries is a plus.Solid understanding of Chilean labor laws.Effective relationship building, stakeholder management, and interpersonal skills; ability to influence and coach senior leaders.Advanced competencies in Office 365 tools, particularly Excel, with the ability to build reports and draw insights; experience with PowerBI or ERP/HR software is ideal.Excellent planning, time management, prioritization, and organizational skills.Leadership skills with the ability to manage a team of high-performing individuals; demonstrable experience managing a team is ideal.
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