Job DescriptionAt GHD, we don't just believe in the power of commitment, we live and breathe it every day. That's why we pledge to support and empower all of our people to make a positive impact when working hand in hand with our business to drive change. We'll help you accelerate your career and empower you with the right technology and training as you bring ideas and projects to life.
Together with your colleagues, clients and partners, you'll make an impact that is felt by all. See where your commitment could take you.
Who are we looking for? Our office in Santiago, Chile is looking to bring onboard a ISHELP Technician – Bilingual Support to support the ISHELP group. As an ISHELP Technician, you will be responsible for providing end user support and customer service for French and English-speaking clients within and across zones on company supported computer applications and platforms via voice, email and chat.
Working with an energetic and high performing team, this position offers a variety of work and will see you involved in: Provide technical support for Server, Workstations and through remote assistance.Assist users with application and operating system problems and resolve their computing requirements in a timely manner.Accurately log all client requests in the Service Desk ticketing system.In line with SLA's, diagnose and resolve client issues related to hardware, telephone, printers, software etc. including upgrades.Escalate and coordinate reported incidents to other relevant internal IS department (i.e. Systems, Network, Software, Security, etc.) providing appropriate background information.Contribute to the close-working and effective function of the IS team.Be an active member of a supportive and customer service-oriented team.Maintenance of network & non-network computers.Follow standard Service Desk procedures, IS security, administration, access controls etc.Installation & control of approved software applications being used by the company.Ensure that all issues logged are tagged, tracked and resolved at the earliest to minimize downtime.Perform asset management activities, both hardware and software in accordance with GHD policies and procedures.What you will bring to the team: A Bachelor's Degree in Engineering (Computer/Telecommunications), Computer Science/Information Technology or equivalent.Preferably with at least 2 years Help Desk/Technical Support experience.Industry Certification (i.e. MSCE, ITIL) would be desirable.Mandatory - Good communication skills in French and English (both oral and written).Proficiency in MS Office applications.Willingness to work on shifting work hours.As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer.
If you're interested in this position, please submit your resume in English! About UsTake on some of the world's toughest challenges - with GHD supporting you every step of the way. We'll give you control over your career, empower you to find innovative solutions and help you create a lasting impact. See where your commitment could take you with GHD.
Our Pledge to You
At GHD, we don't just believe in the power of commitment, we live and breathe it every day. That's why we pledge to empower our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today.
The Power of Commitment
GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents.
Job InfoJob Identification: 17528Job Category: ISPosting Date: 08/14/2024, 06:19 PM
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