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At ZeroFox, we are passionate about bringing world-class protection to the digital-first world. Together, we have built a system capable of collecting and analyzing data from all over the internet, creating a paradigm-shifting cybersecurity product that helps secure and protect our customers and improves the global threat landscape.
ZeroFox seeks an Intelligence Operations Coordinator (IOC) to conduct internal triage operations, align intelligence services to customer requirements, liaise with the various components of the Intelligence Team internally, and manage customer requests from initiation to delivery. The IOC function is a single point of contact for the intelligence delivery process, responsible for enforcing the SOP, making improvements, and communicating procedural changes across ZeroFox.
Role and responsibilitiesProvide support for unique and client-tailored requests that arise on an ad hoc basis.Undertake ownership of processes as required, demonstrating the ability to deliver results within specified deadlines, regardless of challenges autonomously.Maintain and update Standard Operating Procedures, Frequently Asked Questions, and On-Demand Investigation documentation.Conduct after-action analysis to identify lessons learned, mistakes, personnel issues, and suggestions for improved processes.Continuously seek improvements to processes based on internal and external feedback.Liaise with various internal departments and stakeholders to keep lines of communication open.Required qualifications and skillsFluency in written and spoken English, showcasing exceptional grammar and articulate communication skills.Demonstrable experience in composing content on subjects such as cybersecurity, threat intelligence, information technology, or related fields, typically obtained in 2+ years.Strong combination of research and writing prowess, characterized by an unwavering attention to detail (a writing sample will be requested as part of the interview process).Ability to produce quality work while meeting aggressive deadlines.Comfortable working independently and in teams.Capacity to adapt to varying situations while showcasing innovative thinking in problem-solving and content creation.Firm commitment to upholding discretion and maintaining confidentiality.Flexibility / weekend support as business needs require.Serve as the sole liaison in communication between the Intelligence Team for all intelligence operations.High sense of professionalism and respect while communicating internally and externally on behalf of the intelligence teams.Desired qualifications and skillsFamiliarity with open-source research.Strong understanding of cybersecurity.Basic knowledge of geopolitics and current affairs.Experience in copy editing.BenefitsFlexible work hours and competitive PTO.Complementary health insurance.Daily catered lunches for in-office work.Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture.Regular team bonding activities.Additional parental leave.Training and growth monthly stipend.Excellent communication between teams, people, organizations, and leaders.Work EnvironmentFlexible schedule and freedom for attending family needs or personal errands.Sick leave is compensated (limits might apply).You can work from home some days a week.You can park your bicycle for free inside the premises.ZeroFox pays or copays health and dental insurance for employees.ZeroFox offers a stipend to cover some commuting costs.ZeroFox provides a computer for your work.No dress code is enforced.ZeroFox gives you paid vacations over the legal minimum.ZeroFox offers paid parental leave over the legal minimum.This job takes place some days from home and others at the office in Santiago (Chile).
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