Home Care Operations Coordinator

We are a dedicated New York-based home care provider seeking a skilled and enthusiastic bilingual administrative assistant. If you thrive in a role that combines compassionate client interaction with meticulous administrative management, we would love to meet you!

The Role

Responsibilities:

- Manage daily clock-in and clock-out processes for our caregiving staff.
- Monitor and promptly address any operational issues, maintaining accurate records for seamless prebilling.
- Handle sensitive communications with patients and their families, providing thoughtful support and information.
- Deliver exceptional customer service, effectively managing incoming calls and resolving issues with empathy and efficiency.

- Execute various administrative duties, ensuring everything is in order for our clients and team

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Ideal Profile

Qualifications:

- Bilingual proficiency in English and Spanish.
- Experience in the home care industry; familiarity with HHA Exchange is a plus, with training provided if necessary.
- Strong knowledge and hands-on experience in medical coding, including proficiency with ICD-10, CPT, and HCPCS codes, are essential for this role
- Ability to multitask effectively and maintain composure under pressure.
- Strong organizational and communication skills, with a confident and reassuring personality.
- Available to work from 9 AM to 5 PM EST.

We're looking for someone who can bring both professionalism and passion to this role, helping us to make a real difference in the lives of our clients.

What's on Offer?

- A role that offers a breadth of learning opportunities
- Opportunities for career growth & development
- Opportunity to make a positive impact

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