(Fluent German) Technical Support Consultant (Mexico, Remotely)

Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.
Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited?
Let's see what it takes What You Will Do: Providing exceptional technical support via calls, emails, and chats Gathering required technical information to ensure resolution of complex cases Working with cross-functional teams Ensure customers' satisfaction Securely work with customers' sensitive information What you need to succeed in this role: Excellent German and English (at least C1, written and verbal) Basic technical knowledge of Intercom Experience in technical support Ability to work collaboratively in a team Independent and proactive approach to work Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: Technical background Degree in computer science or information technology Benefits and Perks: Fixed schedule: Monday to Friday, 1 AM–9 AM, Mexico time Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development Who are we?SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.We welcome people with various backgrounds and experiences.
Grab the chance to join us and send your CV in English, pointing out your outstanding skills!