The Division C&R Software provides a sophisticated, highly configurable, cloud-native enterprise debt collection & recovery, agency placement and optimization platform that serves the operational and strategic decisioning needs of over 450 clients globally. Having over 38 years' experience of working in diverse industry verticals (banks, lenders, telcos, credit unions), the division supports over 100,000 users in managing $5 trillion debt. C&R aspires to enhance its market-leading position through an ambitious programme of transformation underpinned by cloud technologies, Develops & Agile practices, data analytics, innovation and relentless client-focus. In order to support expansion, the division is seeking self- driven, high-motivated, passionate technologists who are committed to joining us and to help shape this exciting journey. All departments work effectively on a global-virtual model, with staff being geographically dispersed in offices and from home locations across the US, UK, Europe, India and Asia. C&R is broadly organised by key functions: Product Development, Professional Services, Sales & Marketing and Operations (including DevOps, Support, DB Engineering & Ops, Cyber Security). The Position – DevOps Cloud Engineer The Cloud Services Management (CSM) team is seeking an experienced DevOps Cloud Engineer who thrives working in a fast-paced, state-of-the-art public cloud environment. The role, principally focused on AWS infrastructure, is blend of client-centric project delivery, level2 operational technical support and continuous service improvement through automation and self-services tool provisioning. The CSM team is accountable for the operational excellence of the C&R cloud platform, which hosts several business-critical, client-facing applications. The position requires a solid background in AWS core services, network connectivity, cyber security practices, Linux, scripting, monitoring tools, 3rd party IDP integration, vendor managed services, application stacks and familiarity with Site Reliability & Engineering (SRE) and ITIL frameworks. The successful candidate is expected to help identify opportunities for improvement and optimisation of BAU processes, and lead initiatives to reduce technical debt, cost and increase efficiency. They are expected to work closely with internal technical regional and global teams, client-delivery centric Professional Services teams, AWS, vendors and, occasionally, directly with clients both on a project/programme and BAU support footing. Primary Responsibilities Act as the bridge between the product development and level 1 operations/support teams, ensuring continuity of service, ongoing continuous improvement and technical excellence to facilitate both a fast & efficient product evolution cycle and outstanding client experience outcomes. Working in a cross-functional capacity across multiple teams, identify and drive to closure any operational gaps with a particular focus on metrics, automation, cost/risk, performance, reliability and cloud best-practices. Work closely with Project Managers and Scrum Masters to compile, estimate, prioritise and deliver internal and external technical project requirements. Working, on a shift basis as level 2/3 support, to own incidents escalated within defined SLAs. Define and document standard run books and operating procedures. Create and maintain system information and architecture diagrams. Accountability for performing periodic release deployments across Dev, CQA and Production environments with appropriate rigour within client-contracted maintenance windows. Qualifications, Skills & Experience ? Bachelor's degree in CS or equivalent with 7+ years of professional experience, ideally gained within a financial services industry environment ? 5+ years of hands-on experience as a DevOps Engineer, within Java based application stacks operating in AWS environment (ideally with AWS certification) ? Java Application Development/Support experience will be an advantage ? Experience of AWS network constructs (VPC, Security Groups, Route Tables, Firewalls), secure network connectivity mechanisms (VPN, Zero Trust, Proxies, etc.) and troubleshooting ? Experience of leveraging scripting languages (e.g. Shell, Perl, Python, Ruby) and CI/CD tools (Terraform and CloudFormation) for BAU support, task automation and environment/release management ? In-depth experience of Linux environments (Red Hat) – developer/administrator level ? Understanding of development methodologies including Scrum, Agile, Kanban and test- driven development and toolsets (Jira, Confluence, Jenkins, Puppet) and interfacing with Product Development, Architecture and Engineering teams ? Experience with support of service request, release management, incident resolution, root cause analysis and change management processes within a Development and/or Production environment ? Strong written and verbal communication skills. Has helped to develop documentation of technical processes, workflows, processes, procedures and run books. ? Knowledge of industry cyber security principles, vulnerability remediation practices and secrets management ? Proven ability to strategically analyse the risks, benefits, and opportunities associated with a solution ? Working knowledge of database tiers/concepts, SQL and interfacing with DB Ops/Engineering teams, ideally within an AWS Postgres Aurora/RDS environment ? Familiarity with Kubernetes, infrastructure as code, containers container orchestration technologies and cluster/server load balancing. Benefits Recruitment within the company payroll Social and private health insurance PTO and holidays Performance bonus Annual bonus tied to revenue, profit and company growth
