Join our dynamic team in Santiago, Chile!
About the Role: We are seeking a skilled Desktop Support Technician L1 to join our team in Santiago, Chile.
As a Desktop Support Technician L1, you will play a crucial role in providing first-line technical support to our end-users.
Your responsibilities will include troubleshooting hardware and software issues, resolving technical problems, and ensuring smooth IT operations.
Key Responsibilities: Hardware Troubleshooting: Diagnose and resolve hardware issues, such as computer malfunctions, printer errors, and network connectivity problems.
Software Support: Assist users with software installation, configuration, and troubleshooting.
Incident Resolution: Respond to and resolve user incidents in a timely and efficient manner.
Remote Support: Provide remote technical assistance to users.
Inventory Management: Maintain accurate records of IT assets.
User Onboarding: Set up new user accounts and provide initial technical training.
Requirements Required Skills and Qualifications: Primary Language: Spanish English Language Proficiency: B1 level (intermediate) Technical Skills: Proficiency in Windows operating systems (Windows 10, Windows 11) Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Experience with remote support tools (e.g., TeamViewer, Remote Desktop) Understanding of basic networking concepts (TCP/IP, DNS, DHCP) Familiarity with Active Directory 3+ years of experience in a desktop support role Benefits Required Skills and Qualifications: Primary Language: Spanish English Language Proficiency: B1 level (intermediate) Technical Skills: Proficiency in Windows operating systems (Windows 10, Windows 11) Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Experience with remote support tools (e.g., TeamViewer, Remote Desktop) Understanding of basic networking concepts (TCP/IP, DNS, DHCP) Familiarity with Active Directory 3+ years of experience in a desktop support role What We Offer: Competitive salary and benefits package Opportunity to work with cutting-edge technologies A dynamic and collaborative work environment Professional development opportunities If you are a passionate and dedicated Desktop Support Technician L1, we encourage you to apply.
Let's build the future of technology together!