Job Overview We are in search of a bilingual Customer Support Agent, also known as an Italian Happiness Officer, who will provide exemplary and approachable service through our email and live-chat platforms.
The ideal candidate will possess a fervent desire to assist others and demonstrate composure in high-pressure situations.
Key Responsibilities Deliver exceptional and courteous support via email and live-chat channels.
Facilitate the translation of our product into Italian, employing user-friendly tools for seamless translation and moderation of peer translations.
Address customer inquiries and promptly resolve any issues that arise to ensure a positive customer experience.
Required Skills Proficiency in both Italian and English.
Excellent verbal and written communication abilities.
Strong problem-solving skills and a calm demeanor when faced with challenges.
A genuine passion for assisting others and delivering superior service.
Qualifications Proven experience in customer service or related support roles is advantageous.
Strong language proficiency in both Italian and English is essential.
Ability to thrive in a fast-paced work environment.
Career Growth Opportunities We are committed to fostering talent and facilitating professional development.
This position offers avenues for enhancing your language skills and customer service expertise, which may lead to further career advancement within our esteemed organization.
Company Culture And Values Our organization prioritizes a supportive and collaborative culture where team members are encouraged to assist one another and contribute positively to the work environment.
We value friendly interactions and emphasize the importance of customer and employee well-being.
Compensation And Benefits Competitive salary based on experience.
Flexible scheduling options to promote work-life balance.
Comprehensive health and wellness benefits to support your overall well-being.
Employment Type: Full-Time
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