Customer Success Specialist

Hi there! We are Jules and our client is looking for a Customer Success Specialist!Key Responsibilities:Multichannel Customer Support: Address customer queries promptly and professionally through calls, emails, and chat, demonstrating excellent multitasking and communication skills. SQL Technical Assistance: Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. High-Quality Service: Commit to outstanding customer service, reflecting FuelTrac's standards through personalized support and proactive problem-solving. RequirementsCustomer Support Experience: Proven background in customer support roles, showcasing the ability to maintain customer satisfaction and loyalty. SQL Proficiency: Understanding of SQL, capable of executing database queries to analyze and troubleshoot customer issues. Excellent English Communication: Strong verbal and written English skills for clear, effective customer interactions. Experience and SkillsBilingual with Strong English: Ability to communicate fluently in English and another language, beneficial for a multicultural customer base. Relevant Experience: 2-3 years in customer support, indicating a developed skill set in handling complex customer interactions and technical issues. Technical and Additional Skills: SQL knowledge and familiarity with the software industry preferred. Experience in call centers or sales environments is advantageous, enriching customer engagement and resolution strategies. If this opportunity sounds good to you,send us your resume!
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