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Customer Success RepresentativeApply remote type No locations Santiago time type Full time posted on Posted 30+ Days Ago time left to apply End Date: January 31, 2025 (20 days left to apply) job requisition id R0027654
Customer Success Representative Weir Motion Metrics Santiago, Chile Hybrid Purpose of Role: As a Customer Success Representative at Weir Motion Metrics, you will be focused on ensuring customer satisfaction and retention, as well as uncovering business expansion opportunities inside key accounts.
This will be accomplished by cultivating strong relationships with the customer base by consistently delivering and demonstrating value through Weir Motion Metrics' offerings.
As part of this role, you will be engaged with delivering value to our customers around the world, which will include travelling occasionally to meet them in-person. Key Responsibilities: Establish and nurture strong relationships with our customers to understand their needs and goals.Initial and ongoing customer education on product utilization, platform proficiency, data integration, and industry best practices.Create and actively manage success plans focused on actions, processes, resources, and touchpoints necessary to deliver quantifiable outcomes.Monitor, benchmark, and report on customer account health to relevant stakeholders on a regular basis.Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.Job Knowledge/Education and Qualifications: Any equivalent combination of education and experience will be considered for candidates that have the ability to perform the objectives above.Post-secondary education in mining, business, engineering, technology, or equivalent.Experience in a customer-facing role, preferably in customer success, account management, or customer support.Experience in the mining industry.Fluency in English and Spanish.
Portuguese would be beneficial.Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable.
Thanks to Weir's technology, our customers can produce essential metals and minerals using less energy, water, and waste at lower cost.
With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future.
We are a global family of 11,000 uniquely talented people in over 60 countries, inspiring each other to do the best work of our lives.
Weir is committed to an inclusive and diverse workplace.
We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status. About UsWe are Weir.
And the growing world depends on us.
It depends on us constantly reinventing.
Quickly adapting.
Continually finding better, faster, more sustainable ways to access the resources it needs to thrive.
And it depends on each and every one of us doing the best work of our lives.
It's a big challenge – but it's exciting.
And it's one we can't wait to be part of.
Thank you for your interest in joining us.
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