Join a team recognized for leadership, innovation and diversityThe Customer Success Manager manages the assigned customer contracts in a way that combines the customers' goals with the business's goals to form a cohesive, data-led, and customer-informed process.
The Customer Success Manager is responsible for improving customer satisfaction, net recurring revenue, engineering activities in the contract, and for repair, migration & upgrades.
A close relationship with the assigned accounts will be used to turn existing relationships into business partnerships that can drive value for both the customer and Honeywell.
You will report directly to the Customer Success Leader for the Americas pole.
Key Responsibilities Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.Serve as a product, company, and industry ambassador, keen on educating customers on the capabilities of our solutions.Create an optimized & data-led model of the customer journey (plan for every customer), then make sure all internal stakeholders are aligned.Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies.Conduct weekly, quarterly, and annual customer business reviews to ensure customers optimize our product/service, issues are resolved proactively, and customer goals are met.Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle.Provide insight and relay the voice of the customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance, and Engineering.Must Have: 5+ years of industrial operations OR industrial software engineering OR industrial software sales experience.Excellent customer interaction skills – the ability to interact with industrial customers, manage their expectations, and build long-term relationships.Experience in Advanced Process Control OR Operator Training Simulator OR Alarm Management.Refinery or Petrochemicals or Mining operations experience.CRM knowledge.English and Spanish Proficiency.Nice to Have: Knowledge of Industrial customer success management or product management or project management or engineering management.Customer Industry business driver knowledge that enables customer value discussions in our major industries of Oil Refining, O&G, LNG, Chemicals, and Mining/Mineral Processing.Good understanding of regional customers - culture and dynamics.Ability to influence leadership.Portuguese proficiency.Additional InformationJOB ID: HRD251017Category: Customer ExperienceLocation: Avenida el Bosque Norte 500 Piso 8, Santiago, REGION METROPOLITANA, 750-0007, ChileExempt
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