Position Summary: The profile should be responsible for contacting customer service clients for large accounts, managing modifications, invoicing and maintaining accurate payment history records. Main Responsibilities: Perform key account collections and lead customer service activities such as modifications and invoicing. Maintain detailed and accurate records of customer payment history and account status. Be the first point of routine contact for customers, through calls, to obtain payment for goods or services. Identify calls requiring special attention or personalized responses and escalate them appropriately. Utilize computerized systems for tracking, information gathering and problem resolution. Position Requirements: Skills: Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed expectations and provide excellent service, both directly and indirectly. Conflict Management: Ability to anticipate, recognize and effectively manage conflict at the individual or group level. Effective Communication: Ability to transmit, receive and correctly interpret ideas, information and needs through appropriate communication behaviors. Negotiation: Knowledge of successful negotiation techniques; ability to negotiate constructively with suppliers and external customers. Customer Interaction: Mastery of customer communication principles; ability to use interaction tools and techniques. Customer Support Policies: Knowledge of the organization's customer support policies, standards and procedures; ability to guide customers in all interactions with the company. Customer Support Function Specific: Ability to assist customers with a specific type of support, using specialized tools and methods. Problem Management: Knowledge of the problem management process; ability to follow this process and bring reported problems to a successful resolution. Education and Experience: Bachelor's degree in Finance or Business Administration, preferred. Experience in the construction and financial industry. Banking experience. Advanced English proficiency. Benefits: Benefits commensurate with a leading multinational company in its industry. #J-18808-Ljbffr