Customer Solutions Manager page is loaded Customer Solutions Manager Apply locations CL - Santiago time type Full time posted on Posted 4 Days Ago job requisition id R101818 The Opportunity We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers' supply chain.We count on our people to make it happen.
At Maersk we are embarking on an industry-defining transformation, on a bold new direction, expanding our capabilities to become a true end-to-end logistics provider that can deliver intelligent solutions for customers around the world. It's a big moment for all of us – and we all have our part to play. We're taking a big step on this journey: building one global organization. Carrying out a vital mission: support our employees, so they can best support our customers.
The Customer Solutions Manager will be r esponsible for development and evolution of the End-to-End Value Proposition per industry, based on identified customers' needs and supported by insights from market, resulting in market- differentiated customer solutions.
Key responsibilities: Develop: Understanding and translation of customer and vertical needs (current & emerging), capturing insights to drive Value Proposition development.
Identify cross vertical value elements when bundling products on area level (both standard & customized)
Support front-line sales in a customer-driven approach to identify needs and pain points to drive value proposition development
Work with product teams to develop solutions by providing customer insights, captured from frontline and client-engagements
Lead, facilitate and project manage value proposition and the corresponding solution development with clear governance and project management.
Scale & Apply solutions: Bundling of global and local value propositions into relevant customer solutions
Do resource prioritization – Assess customer needs against Maersk capability to develop a solution
Bundle products, replicate solutions and scale up existing solutions
Ensure the value proposition is completed and in good standard before submitted to customer
Support the communication and adoption of scalable value propositions from the CEN Global Customer Solutions team (for product, cross product and verticalized solutions)
Institutionalize: Thought Leadership, Collaboration & Best practice sharing
Develop customer use cases based on vertical insight to drive growth
Build a library of successful value propositions and share best practices
Active participation in the Solutions community, driving best practices and organizational learning across the geographies and verticals . Remains informed about the industry best solution practices.
Coach account owners / sales rep around Logistics & services selling, promote Consultative Selling.
We are looking for: Solution design experience, across logistics product portfolio
Customer-centric approach to identifying customer needs
Sales skills
Can work with stakeholders across the globe and ensure their buy-in when driving new ideas. Change management is critical
Min. Degree in Industrial engineering, International Business, Supply Chain and Logistics
Design thinking and Project management background
Logistics and Supply chain expertise, Sales experience
Analytical and logical mindset to both solve exceptionally complex problems and drive decision making by using qualitative and quantitative insights to achieve the targets
Comfortable addressing ambiguity, for example, shifting priorities or unfamiliar problems
Strong sense of ownership and accountability whilst leading by example with a roll-up your sleeves mentality
Creative, inventive, and have a E2E process mindset.
Functional management skills & influencing skill, Collaborative Stakeholder management
Influence without authority
English Fluency
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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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About Us A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here.
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