Customer Solutions Manager (CSM), Public Sector ChileAre you passionate about shaping the future of the Chilean Public Sector by paving the way for innovation through customer advocacy? Do you have a project and program management background and technical curiosity and acumen to earn trust with executives and project team members alike? Are you a problem solver motivated to accelerate cloud adoption in alignment with your customer's mission and goals?
Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to come join our World Wide Public Sector team in Chile. In this highly visible position, the CSM helps key customers realize sustained business value by accelerating their cloud transformation journey.
Key Job ResponsibilitiesWorking with Public Sector organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are customer advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey.
Value Realization: You identify and accelerate the customer's realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and others.Enablement: You help customers achieve organizational cloud readiness, cloud fluency, and cloud skills through skills guilds, experience-based accelerators, training partners, and others.Governance: You establish and mature operating models/structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.A Day in the LifeDay-to-day, you will balance your time between directly engaging with customers, partners, internal AWS teams, and services to help our customers on their journey in the AWS Cloud.
You will work across AWS to apply your technical, business, and program management expertise to solve some of the most complex and challenging technology problems for our customers.
Working backwards from the customer, you may define opportunities that are strategic to the customer's cloud journey including large-scale migrations, data analytics, digital transformation and innovation, business agility, and others.
Minimum Qualifications5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.Experience in project management and delivery and/or program management.Effective communication skills in Spanish and English.
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