Customer Retention Manager Contract Logistics Santiago, Región Metropolitana de Santia, Chile | Kontraktlogistik | Vollzeit | CL2136903 You build and promote great relationships with colleagues, design customer experiences that inspire loyalty.
You are the most important pillar of our success.
You make the difference.
Your Role Reporting to the Director of Contract Logistics, the Manager of Customer Operations for Contract Logistics, will be responsible for building strategic partnerships across key customers to facilitate ways of working, drive positive experiences and enable business capabilities.
With a special focus on maintaining a close overview of critical operations and leading the account management team of the top multi-sector customers within the market and respective verticals.
The person filling this mission and the critical role will be required to provide leadership to all Contract Logistics sites operating services on behalf of the respective Customers, promoting collaboration within functional and operational areas, and other relevant stakeholders in the country, region, or corporate organizations to bring strategic customer initiatives to timely and satisfactory implementation.
Your Responsibilities Single point of entry for general economic, contractual, operational, and IS-related topics which are relevant to all operations Orchestrate with different KN and customer stakeholders the prompt implementation of action plans while being an objective-neutral party seeking win-win and long-term solutions Sparring partner for the relevant vertical owner in customer development to ensure seamless customer care handover from operations to the Customer Retention phase Manage critical escalations effectively through the functional and operational KN organizations Facilitate knowledge transfer between operations Drive customer centricity at all levels of the organization and relationships using the Contract Logistics customer engagement program tools Owner of the customer-specific engagement plan by creating positive experiences across the different touchpoints and moments of truth Steering and alignment of projects and financial targets across sites for the selected accounts, driving consistent service levels across multi-sector operations by monitoring and following up on the key performance indicators Governance and execution of blueprint approach (ensure standard operations for all existing and potential new operations) National reference point for customer communication within the respective vertical and other KN stakeholders or functions Identify training needs for key KN personnel involved in account and support development Establish and nurture the national community for the selected account – provide leadership and secure that corporate vision is well integrated across the contract managers Your Skills and Experiences Bachelor's degree in Business, Logistics, or a combination of education and equivalent work experience +10 years of logistics, operations, or supply chain experience and minimum 5 years at senior management level Mix of 3PL and Customer side employment experience is highly recommended Fluent in English Good Reasons to Join At Kuehne+Nagel, we are committed to matching that excitement with a company culture that puts people first.
You can expect excellent training programs, a competitive compensation, tuition reimbursements, employee discounts, benefits package and more.
We are one of the world's leading logistics companies with offices worldwide.
With us, you not only land your next job, but an opportunity for a career.
Join us now!