We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customer's supply chain. We count on our people to make it happen.
We Offer: We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.
Energizing and pioneering, this is also an environment that keeps you motivated. You'll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized worldwide as one of the best in the industry, and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.
We value the diversity of our talent and will always strive to recruit the best person for the job. We're proud of that and we see it as a genuine source of strength for building high-performing teams.
Our Opportunity:
We're looking for our new Customer Experience Consultant in Santiago, Chile.
In this role, you will be responsible for owning/managing the customer experience of your customer by identifying issues proactively, building strong relationships with customers, and identifying solutions that benefit both Maersk and the customer.
Responsibilities: Customer's business acumen and ability to know what factors drive decision-making.Onboard customers and build strong, collaborative relationships with both established and new customers.Be the primary point of contact for your customers and ensure smooth execution of the end-to-end shipment lifecycle by working closely with the customer as well as internal stakeholders.Understanding of external factors impacting the customer's supply chain and understanding their sense of urgency, service needs, drivers, and desires.Ability to align with customer expectations upfront and to be able to respond with suggested solutions, among others.Requirements: Solid experience working in customer service roles.Knowledge of shipping, supply chain, or logistics industry.Good level of written and spoken English.Excellent stakeholder management, interpersonal, and communication skills.Energetic, well-organized, and self-initiated.
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