Job Summary Responsible for analyzing and optimizing the management of the after-sales area in terms of customer experience and customer satisfaction when attending the dealers of the network.
Responsible for implementing and managing key tools for scheduling and monitoring services in workshops, in addition to generating indicators and improvement opportunities for the process in Chile.
We are looking for a dynamic, proactive profile with the ability to act quickly for the benefit of the customer experience.
Responsibilities: Effectively implement and manage the tools used in the dealer network nationwide.
Support in the resolution of incidents resulting from the analysis performed through the tools.
Help to optimize the tools that improve the customer experience with the brand.
Analyze after-sales customer satisfaction surveys, proposing concrete actions for improvement.
According to the analysis made to the dealers, establish action plans with each one and supervise their execution.
Train dealers in the use of tools and customer service.
Generate and report indicators and KPIs on a regular basis.
Update dashboards and other tracking reports.
Meet the objectives set at regional level.
Participate in audit processes and programs established by the brand for the region.
Provide comprehensive support in all matters related to the after-sales customer experience.
Visit dealerships to ensure the correct implementation of processes.
Key Skills: Commercial skills and customer service orientation.
Effective organization and planning.
Ability to work as a team player and proactive problem solver.
Effective communication and analytical skills.
Good command of Excel, PowerBI or other data analysis tools.
Requirements: Graduate professional.
Profile with 1 to 3 years of experience in the area of Customer Experience or areas related to customer service or projects associated with customer experience.
Intermediate to advanced level in English.
Excel, PowerBI, or any tools for Data Analysis.
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