Job Description Summary Location: Santiago, Chile
About the role: We are seeking a Customer Engagement Associate, a new role within the company inspired by the best of the world of MSL and Sales Representative. You will be part of a high-performance team in one of the largest pharmaceutical companies in the world that focuses its effort daily to provide more and better life to patients. We want to have a talent that comes to learn, surprises us with their ideas, and synergizes with the different areas that make up their team, promoting the best result in customer experience with Novartis. This role will work directly with the Medical and Sales teams and reports to the Customer Engagement Lead.
Key Responsibilities Engage with Medical Experts (MEs) to educate on medical/scientific information. Ensure appropriate identification/mapping of MEs/Key Accounts, including identification of opportunities to involve MEs when a specific medical need is identified to provide support. Develop and execute ME engagement plans to optimally prioritize and strategically engage MEs aligned with country strategy. Respond to unsolicited requests for information from MEs. Inform and shape medical strategy by collecting impactful insights from MEs. Support Novartis clinical research programs, optimize trial execution, and provide scientific educational support to potential and actual study sites in collaboration with clinical operations. Essential Requirements University degree, preferably with a scientific background. Confirmed experience in commercial roles within the pharmaceutical industry. Solid understanding of private and public market working with high specialty products. English proficiency. Outstanding networking, collaboration, and communication skills. Availability to travel up to 50% of the time. Benefits and rewards Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards Commitment to Diversity and Inclusion Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Skills Desired Biostatistics, Clinical Protocols, Clinical Research, Clinical Study Reports, Curiosity, Customer Relationship Management (CRM) Software, Disease Management, Drug Development, Education, Epidemiology, IT Tools, Medical Information, Medical Research, Medical Writing, Phase IV Clinical Trial, Product Placement, Scientific Support.
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