SpotOn TA was founded to help people find their dream job, and help employers find the right candidates.spotonps.plOffice Based – Warsaw, Poland *** This Job Opportunity is only offered for candidates living and eligible to work in Poland.Client: BPO Company.The RoleCustomer Advisor – TravelOffice Based – Warszawa, PolandFinnish Speaker/FinskiDanish Speaker/DunskiNorwegian Speaker/NorweskiSwedish Speaker/Szwedzki*** This Job Opportunity is only offered for candidates living and eligible to work in Poland.Client: BPO Company.As a Customer Advisor, you will help in purchasing airline tickets and handling different payment methods and more.Detailed Duties and ResponsibilitiesThe first point of contact for the customer, responding to the various incoming requests, and solving emerging issues "Through Phone, Email and Chat".Handling customer complaints. Helping customers with flight reservations, itinerary changes, baggage concerns,…etc.Participating in the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.Recognizing customer needs.Building a good relationship with the customer while improving customer satisfaction.Participation in specialized training.Understanding customer needs and assisting to solve the issue faced.Ideal ProfileTargeted QualificationsFluency in one of the following Nordic Languages, C1 level or higher "Finnish or Danish or Swedish or Norwegian language"Fluency in English Language, B2 level or Higher to effectively liaise with the stakeholders of the regionAttention to detail and problem-solving.Previous Customer Service experience – is a plus.Skills for efficient navigation of the internet and MS Office applications.Personnel culture and a positive attitude. Interpersonal SkillsCommunicative, Speak and/or write well and get your ideas across to others easily.Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.Confident, Pleasant, Energetic, Helpful, TrustworthyEfficient, Perform tasks in the fastest and simplest ways that they can be done.Organized and punctual, put things in order so that they run smoothly and are always on time.Flexible, Can carry different responsibilities, sometimes with very little advanced notice.Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.Precise, Make sure that things are done accurately, correctly, and exactly.Willingness to acquire new knowledge.Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants. Offer & BenefitsOffice Based – Warsaw, Poland.Shift Basis.Paid TrainingA global team committed to the company values.A dynamic work environment in a dynamically international company. What's on Offer?Opportunity within a company with a solid track record of performanceA role that offers a breadth of learning opportunitiesFantastic work culture
