More than 34,000 dedicated employees in 29 countries around the world form the heart of Porsche Holding. In Chile, the business areas of retail, wholesale, financial services, and insurance, we work on solutions that meet the mobility wishes of our customers. With our experience, we at Porsche Holding continue to develop a company that follows every day the vision of "Shaping mobility for a better future". ¡Come and be part of it! The role is responsible for the service level performance for all contact with our customers (via calls, emails, admin, and complaints) through the management of associated headcount, outsource, temp, and overtime budget. Ensuring that the right resource is available, with the right skills to meet the expected levels of customer demand. Possible Tasks within this role Prioritization skills Process improvement Supplier quality management Management Customer relationship management Process, methods, and tools management Business process management Customer contact Workforce planning Planning coordination Customer Demand Planning Capacity planning Budget planning Effectiveness monitoring Resource allocation Regulatory compliance Performance improvement If you are a person with a disability according to law 21.015, please indicate the necessary adaptations for an optimal selection process. Porsche Holding is committed to safeguarding the information that applicants with the above-mentioned characteristics provide on a voluntary basis. We are an equal opportunity employer and welcome colleagues from all backgrounds and of all genders. Job ID: 2462 Location: Santiago, CL Department: Financial Services and Insurances Working Model: Part-time possible Contract Type: Fixed-term Remote Working: Up to 100% GOT THE DRIVE? Then get ready, take your place in pole position, start the engine, fasten your seatbelt, and let's accelerate together on the fast lane to create the future of mobility together! Insights into our company Curious about what it's like to be part of something great? Then visit and follow us on LinkedIn to get to know our employees and our corporate culture. #J-18808-Ljbffr