To be a great Bookseller, you provide excellent customer service which is friendly, genuine, and professional, and you always put the customers first ahead of everything and anything else. You make the shopping experience engaging and interactive by enthusiastically sharing your knowledge whether face to face or over the phone, helping a customer choose a new book, or a special gift. A bookseller creates enticing displays which are neat, tidy, and vibrant to the customer. Your passion for bookselling and willingness to help ensures your customers look forward to coming into your store. From creating inspiring displays to helping at our special events,
there is always an opportunity to demonstrate initiative and your passion for books and people. You support the cluster structure and work collaboratively for the betterment of all stores in the cluster.
What You Do
1. Create a welcoming environment for customers where you engage with them and share your love and knowledge of books and make relevant recommendations.
2. Ensure a vibrant bookstore through the execution of bookstore basics, showing a commitment to presentation, commerciality, section detail, localization, and sense of theater.
3. Leverage key campaigns such as Our Monthly Picks, pre-orders, etc., to hand sell and engage in conversation with every customer.
4. Educate yourself continuously on books and the industry, supporting the store with this knowledge to give customers a great experience when they visit and shop.
5. Identify key titles and communicate with your store team on opportunities to tailor the merchandise selection to reflect the community.
6. Keep the store neat and tidy, creating displays and ensuring the bookstore is always shoppable and inviting.
7. Help with events and community outreach.
8.
Protect company assets by adhering to all processes in controlling shrink, expense and payroll.
9. Recognize and offer to help both customers and employees with urgency and care.
10. Model expected behaviors to ensure compliance with all policies and procedures.
11. Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing) and in Café when needed.
Knowledge & Experience
1. Passionate reader and knowledgeable about books.
2. Positive and can-do attitude.
3. Enjoy working with people.
4. Energized by working in an ever-changing environment.
5. Listen to people and enjoy solving problems.
6. Can clearly and respectfully communicate and express oneself.
Expected Behaviors
1. Treat customers as the first priority at all times.
2. Grow knowledge of books, the industry and the market.
3.
Enjoy making recommendations and engaging with others.
4. Exhibit and demonstrate initiative.
5. Support company goals and initiatives and is a team player.
6. Show respect and kindness to fellow booksellers and customers.
7. Accept responsibility and execute all assignments correctly and with care.
8. Accept coaching and feedback from others openly.
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