**Application Support**:**Location**: Santiago, CL**Req ID**: 22938**Onsite or Remote**: Onsite PositionKomatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.**The Company**:Komatsu Global Mining Solutions is a global industry leader in providing monitoring systems and services for the mining industry. Due to our continued growth, we have an open position to join our Global Systems Support Team.**Job Purpose**:**Travel Requirements**:**Job Duties and Responsibilities**:- Provide first and second level technical support for all Argus / Pegasys products- Manage tickets through the incident life cycle ensuring regular updates to customers- Manage customer escalations in accordance with agreed SLAs and support agreements- Liaise with other areas of the business including field staff, project teams and product teams- Application, network and hardware troubleshooting- Understanding technical architecture and components of products- Identifying and contributing to supporting processes such as problem management and knowledge management- Contributing to projects (new, upgrades and moves) and release updates- Contributing to the continuous improvement of the support framework**Required Skills**:- Windows Operating Systems and Networking- User security and rights management- Windows 10 technology and Windows Server 2012 +- Remote support delivery tools- Understanding Firewall, NAT and Routing rules- Basic network diagnostics- Basic Microsoft SQL Server and Transact-SQL**Desired Skills**:Ideally you will be experienced in support delivery to global customers as well as the following:- Ability to communicate effectively in both written and spoken English and Spanish- Curious mindset- Team player- Self-motivation- Attention to detail and taking ownership of tasks to completion- Strong time management skills with ability to balance work priorities- Calm disciplined approach to conflict situations- Personal interest in staying up-to-date on technology trendsThe role will be required to form part of a roster and be part of an on-call roster.Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
