Air Import & Export Customer Service Representative

Detalles de la oferta

Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transportation Department.

Major Duties and Responsibilities

- Ensure smooth and timely freight process flow

- Ensure accurate and timely data entry into our operating system
- Track and trace shipments as required
- Utilize Process Monitors and Workflows on daily basis
- Ensure timely movement and delivery of freight to customers
- Ensure documents are timely sent to customer or broker for customs purposes
- Ensure accurate and timely client invoicing
- Interact with our customers in arranging their shipments, exceeding customer service expectations
- Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency
- Ensure all customers' standard operating procedures are followed and updated
- Meet KPI standards, as per the company procedures
- Overseas communications, timely responses to emails and requests (internal and external)

Qualifications


- Customer Service: 5 years experience and/or training; or equivalent combination of education and experience
- Understanding of transportation documentation and terms is a plus
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Strong desire to learn
- Good computer skills (Excel, Word, PowerPoint)
- Fluent in English

Reporting Structure

- Supervisor and Manager

Additional Information

Expeditors offers excellent benefits

- Health Plan: Medical, Prescription Drug, Dental and Vision
- Employee Stock Purchase Plan
- Training and Personnel Development Program


Salario Nominal: A convenir

Fuente: Kitempleo

Requisitos

Ejecutivos Para Cementerios Experiencia Terreno.

Buscamos vendedores que tengan disponibilidad inmediata con orientación al logro, cumplimiento de metas y capacidad de trabajar bajón presión. Postulantes qu...


Grupo Nuestros Parques - Santiago

Publicado a month ago

Ejecuto De Ventas En Terreno Freelance

Sobre nosotros: Ferretech es una empresa emergente en el mercado, especializada en la importación y comercialización al por mayor de artículos de ferretería...


Ferretech Spa - Santiago

Publicado a month ago

Broker Inmobiliario Freelance.

** PROPITAL Empresa Chilena del rubro inmobiliario con énfasis en la asesoría de inversión inmobiliaria busca los Mejores BROKERS FREELANCE. Se espera: + Exc...


Propital - Santiago

Publicado a month ago

Agente Inmobiliario Remax

RE/MAX la empresa N°1 a nivel mundial en gestión inmobiliaria, se encuentra en búsqueda de nuevos Agente Inmobiliarios para trabajar en la Región Metropolita...


Inversiones E Inmobiliaria Etiqueta Negra Spa - Santiago

Publicado a month ago

Built at: 2024-11-22T13:45:25.753Z