The Offer
- Opportunities for career growth & development
- Flexible working options
- Role involving team management opportunities
The Job
You will be responsible for :
- Answer phones for small and mid-size US businesses within our client's software platform.
- Route calls, schedule appointments, enter customer information.
- You will be the initial contact and first impression for our clients' customers.
The Profile
- You have at least 2 years experience within a Admin Assistant role, ideally within the Professional Services industry.
- You are organized and have good interpersonal skills.
- You have good computer skills ( MS Word, Excel, Powerpoint).
- You have working knowledge of Ethic, US cultural affinity and Engaging
- You are a strong networker & relationship builder
- You pay strong attention to detail and deliver work that is of a high standard
- You are highly goal driven and work well in fast paced environments
- Completely fluent English with neutral or appealing accent and excellent diction to effectively liaise with stakeholders in the region.
- Linkedin with 500+ connections.
The Employer
Our client provides customer-centric high-touch, high-value operational support for fast-moving technology companies. A first mover in the IoT / Helium / Hotspot / Blockchain space, they developed some of the first processes to support Helium data mining devices in the areas of : order verification, geo-location optimization, accelerated activations, crypto currency mining optimization, off-line to on-line, troubleshooting, help desk, and voice of the customer.
Spun out of a global B2B consulting firm, they offer a flexible, adaptable, and scalable solution,
breaking the mold of traditional rigid customer support models.
Our client puts the customer back in customer support, helping companies go-to-market in web 2.0 business models and prepare to launch web 3.0 platforms.