About Sedex More than 85,000 businesses across the world have made Sedex their trusted partner in creating a more socially and environmentally sustainable supply chain.
From our platform's unrivalled data insights to our team's expert guidance, Sedex makes it easy for companies to manage, assess and report on sustainability performance.
Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable.
Our Mission is to supply data-led insights, accessible tools and exceptional services for more sustainable supply chains.
Our solutions enable companies to continuously improve environmental, social and governance (ESG) performance and outcomes.
The role The purpose of this role is to lead, motivate, support and drive the performance and workflow of the teams located in the Chile office.
In addition, the role will support the Business Operations Manager in the day-to-day management and operation of the team to ensure objectives and KPI's are met and drive the team to achieve customer satisfaction, supplier retention and growth.
Key responsibilities Lead the activities and performance of the team; set expectations and goals; provide guidance and direction as needed to ensure achievement.
Promote positive employee relations and a culture of high performance to ensure staff feel motivated and supported to perform to their potential.
Be an advocate for Sedex business decisions by positively highlighting the reasons, benefits and expected outcomes to all team members in a timely manner.
Hold regular 1:1s & team meetings to share insights, understand the challenges, support and develop the team.
Coordinate the Induction process for all new team members.
Ensure the relevant and consistent training provided to the team is in line with business objectives and growth.
Identify opportunities to improve efficiencies and deliver enhanced customer value, whilst delivering a return on investment for Sedex.
Monitor membership feedback, comments and suggestions to ensure continuous improvement & ensure insights are communicated with the wider business on a regular basis.
Identify opportunities to support and increase member retention and growth.
Liaise with the Marketing team to create case studies, success stories, promotional materials for wider team Collaborate with internal teams to identify common challenges and provide solutions to achieve the team's and business objectives.
Work closely with other departments to deliver on team commitments.
Participate in the development and delivery of member training and events.
Knowledge, Skills & Experience Fluency in Spanish and English Experience in Team Management / Team Leading roles, or in any other position or exposure to coaching a team.
Strong coaching techniques and ability to drive long term strategies would be desirable Excellent organisational skills – able to manage multiple requirements or conflicting priorities.
Analytical skills – ie.
managing the work queues, analysing the flow and volume vs team productivity, etc.
Commercial awareness - proven track record of achieving revenue targets.
Outstanding communication skills, able to build strong relationships with internal and external stakeholders across different geographies and cultural contexts.
Problem-solving thinking approach to tasks Multitasking, liaising with different stakeholders at the same time Desirable experience of ESG / Supply Chain / Sustainability / Responsible sourcing.
Our culture At Sedex, we are passionate about helping businesses become truly sustainable and ethical across their operations and supply chains.
We believe that all people have the right to a safe workplace, where they are treated with respect and paid fair wages, free of harassment and discrimination.
We strive to achieve these beliefs through inclusive behaviours that embody our values of being collaborative, responsible, transparent, quality driven and committed to service excellence.
We want everyone to feel they can be themselves and thrive at work - in every country, in everything we do, every day.
We are focused on providing a culture characterised by inclusive everyday behaviours built on a foundation of respect and appreciation for diversity in all its forms.
Privacy Policy Sedex is committed to protecting the privacy of its website users and members.
Sedex uses any personal information you submit to us in accordance with this policy.
The General Data Protection Regulation (GDPR) requires us to ensure that any personal information you provide us is processed fairly and lawfully.
Sedex is the data controller in relation to any personal information you submit.
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