Crossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Totogi. Have you got what it takes?The tech support sector is currently at a crossroads, challenged by increasing demands for efficiency and unyielding expectations for customer satisfaction. Operational inefficiencies and poor customer support can lead to significant revenue losses and decreased customer loyalty. As AI-driven solutions continue to transform industries, there's a pressing need for roles that not only manage these technologies but fully leverage them to optimize business outcomes.Totogi is tackling these challenges head-on by integrating cutting-edge AI technology and advanced technical skills into our support functions. This unique approach allows us to automate and optimize complex support tasks, dramatically enhancing both operational efficiency and customer experiences. This strategy not only sets us apart from the traditional support roles found in the industry but also positions us as leaders in technical innovation and customer satisfaction.This role is designed for those who thrive on the front lines of technology and innovation. Unlike typical support roles that reactively handle customer needs, this position empowers you to proactively use advanced AI-driven systems and technical expertise to influence and improve the way we deliver services. Ideal candidates are those who are passionate about harnessing AI tools to reshape and enhance service delivery, revel in deep technical work like scripting and system configuration, and are enthusiastic about continuous process improvement.We are excited to welcome candidates who are ready to challenge the norms of traditional support roles and make a substantial impact in a dynamic tech environment. If you are eager to push the boundaries of what's possible with AI and advanced technologies, we encourage you to apply and join us in shaping the future of technical support.What You Will Be Doing- AI System Management: Managing AI-driven systems and monitoring tools to enhance operational efficiency.- Service Configuration and Maintenance: Configuring and maintaining BSS & OSS products to ensure seamless service delivery and customer satisfaction.- Data Analysis and Incident Management: Collecting and analyzing data to improve decision-making and managing incident responses effectively.What You Won't Be Doing- Answering the same questions over and over again- Providing trivial or basic troubleshooting- Writing knowledge base articlesSenior Technical Support Analyst Key Responsibilities- Enhance operational efficiency and customer satisfaction by optimizing and automating tasks using AI-driven systems and advanced technical skillsBasic Requirements- Experience working in the telecommunication industry and familiarity with Radius and Diameter protocols- Professional experience using generative AI tools (e.g. ChatGPT, Gemini, Claude) to boost productivity- Proficiency in Linux, Kubernetes, and AWS- The ability to work in any shift assigned to you (we will take your preferences into consideration)About TotogiTotogi is focused on building telco software for the public cloud and is completely redefining how carriers engage with their subscribers to drive customer love! We are a product-driven telco software company made up of some of the best minds from the telecoms industry and the brightest engineering talent across the globe. Change the game with us.There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!Working with CrossoverThis is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $15 USD/hour, which equates to $30,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.What to expect next:- You will receive an email with a link to start your self-paced, online job application.- Our hiring platform will guide you through a series of online "screening" assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.Important! If you do not receive an email from us:- First, emails may take up to 15 minutes to send, refresh and check again.- Second, check your spam and junk folders for an email from Crossover.com, mark as "Not Spam" since you will receive other emails as well.- Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.- If all else fails,just reset your password by visiting https://www.crossover.com/auth/password-recovery if you already applied using LinkedIn EasyApply.Crossover Job Code: LJ-5068-CL-Santiago-SeniorTechnica1.004#J-18808-Ljbffr
